Senior Mainframe Support Engineer

Job description

Job Description: DXC Technology is a leading independent, end‑to‑end IT services company that helps clients harness the power of innovation and thrive through change. Formed through the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC now supports nearly 6,000 private and public‑sector clients across 70 countries. The company’s technology independence, global talent, and strong partner ecosystem enable it to deliver advanced next‑generation IT solutions. DXC Technology is also widely recognized for its commitment to corporate responsibility and strong citizenship worldwide. Currently, we are looking for a Mainframe Senior Support Engineer. Job location: Hybrid from Bucharest, Romania. The Mainframe Senior Support Engineer is responsible for delivering operational services to outsourcing accounts on time, on target with quality. The main goal is to minimize the amount of unplanned downtime in the customer's production environment and to achieve a high level of customer satisfaction. He/she works in close relationship with other teams and is under direct supervision by the team management. Daily challenges Collaboration & Relationship Building: Work closely with the Team Technology Lead, Account Support Team, and other support teams. Customer Knowledge: Maintain a deep understanding of the customer’s business, environment, and support processes. Incident Management: Follow ITIL standards, proactively addressing service issues. Documentation: Maintain and update technical documentation and ensure compliance with internal standards. Quality & Compliance: Participate in quality and productivity projects, ensuring process compliance. Technical Support & Training: Provide technical consultation, training, and lead workshops. Keep up with mandatory training requirements. Troubleshooting & Problem Management: Conduct deep-level troubleshooting, participate in Root Cause Analysis, and manage problem lifecycles. Change & Configuration Management: Implement and plan changes, participate in advisory boards, and maintain Configuration Management Database (CMDB). Project Management: Implement technical projects related to the responsible platform/technology. Experience and skills required Primary requirement - CICS expertise Minimum of 5+ years hands-on Mainframe knowledge Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems. Preferably 10+ years experience within IT Operations, infrastructure services support Excellent understanding of ITSM/ITIL processes Fluent in English language Company benefits At DXC Technology , we don’t just offer jobs - we build careers. Here’s what you can look forward to when you join us: stable employment in an international company advancement opportunities within the organization (a variety of exciting projects with an array of technologies and tools) modern and conveniently located office in Bucharest 24 vacation days (+1 every next year, if you use all available ones) Meal tickets Voucher Tickets Private Health Insurance Benefits Online Platform Employee Referral Program - a financial bonus for the referrer for a successful candidate recommendation Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes) Unlimited access to DXC University with courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy) If you feel comfortable with the above-mentioned requirements, please send us your CV in English. Please note only shortlisted candidates will be contacted. DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements. #LI-hybrid At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .