Senior Manager, Account Management

Job description

"We’re building something special at Absorb, and our Account Management team is at the center of it. This role is about owning a book of business, building trusted relationships, and helping customers get real value from our platform as they grow. You’ll have the opportunity to shape how we scale our account management practices, collaborate closely across teams, and make a tangible impact on both our customers and the business. If you thrive in a fast-paced environment, and want to grow your career while helping others succeed, you’ll feel right at home here" - Andrew Nelmes, VP, Account Management Absorb is looking for a motivated, hard working sales leader to lead our expanding Account Management team. The Account Management team manages the business relationships with Absorb Software’s existing clients. The Account Manager’s role focuses on renewing clients, upselling new products and services, as well as finding expansion opportunities. If you are your best self when supporting contract negotiations and leading a team of highly committed, client focused, and performance driven sales professionals, then look no further as this may be the role for you! What you’ll do: - Work with your account management reps, ensuring each has a deep understanding of the client’s needs and how Absorb can aid in achieving their goals and ultimately grow net dollar retention. - Manage and report key weekly/monthly operational metrics for team and individual performance. - Collaborate with the marketing team to identify campaigns to drive qualified leads and grow the account managers pipelines. - Develop a trusted advisor relationship with senior client stakeholders and executive sponsors to look for additional sales opportunities within the account. - Recruit, hire and nurture a world-class account management team. - Lead account management team and support client communications leveraging tools including but not limited to Salesforce, Gainsight, Inbox AI, Atlassian Suite, and Zendesk. - Actively contribute to department-wide initiatives by participating in cross-functional projects, sharing subject-matter expertise, and supporting strategic priorities that enhance operational effectiveness and team collaboration. What you’ll bring: - 5+ years of experience leading Enterprise Sales/Account Management teams. - Experience managing a gross revenue quota of $15-20M+ annually. - Great familiarity and success negotiating deals above $100k in ACV. - A hands-on leadership style, leading by example and focusing on the development of your team. - A strong understanding of how to build account plans and track individual performance and output against those plans. - A track record of accurately forecasting your team’s pipeline, anticipating/identifying trends and patterns in advance. - An analytical mindset, with the ability to turn metrics into decisions and present data in a meaningful and impactful way. Technologies we use: Salesforce, Gainsight, Zendesk, Zoom, Microsoft suite, Excel, Calendly, DocuSign Are you ready to become an Absorber? What we offer: - Fully remote-first work with flexible work arrangements 🏡 - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘 - New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦 - Endless opportunity for career growth and internal mobility 🌱 - Employee driven DE&I programs 🫶 Who are we? Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do - We’re united, and we grow through our commitment to elevating continual learning! AI @ Absorb We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI‑first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way. We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications. Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.