Senior Manager, Account Management

Job description

The Senior Manager, Account Management is responsible for leading, managing, and coaching a team of 3-5 Account Managers, as well as owning a key portfolio of accounts for the agency. This includes ensuring successful delivery of digital marketing services across their team’s book of business - and managing the overall efficiency, revenue growth, strategic direction, and profitability for their portfolio of clients. This position requires a strategic, innovative, and organized leader that can inspire teams and streamline efforts cross-functionally. This individual can identify solutions to complex business needs and manage client escalations to retain accounts and drive growth. The Senior Manager fosters collaboration, builds relationships, and achieves stakeholder buy-in, both internally and externally, to deliver satisfaction and value to 829’s clients. **What You'll Do** **Lead, manage and coach 3-5 account managers of varying seniority, providing guidance, mentorship, and ongoing professional development. This includes:** - Leading weekly team meetings - Encouraging a culture of teamwork, collaboration, and intellectual curiosity - Running SWOT analyses - Overseeing team projects that help improve the department’s operational efficiency - Monitoring and reporting on team performance for CS leaders - Supporting the team with client deliverables (including QBR presentations) - Conducting individual weekly check-ins and reviews - Providing clear feedback, and establishing goals and objectives **Directly own a portfolio of ~5-6 accounts. This includes:** - Serving as a strategic leader within the Account Management department, contributing extensive expertise in digital strategy and omnichannel marketing - Staying up to date with the latest industry trends and best practices in account management and digital marketing - Transforming brand strategies into digital experiences that captivate and engage audiences - Developing and managing client relationships, serving as a strategic partner and trusted advisor - Communicating 829’s value proposition, capabilities, and processes to help grow current and prospective accounts - Overseeing and managing the strategy and execution of paid and organic campaigns (across search, social, display, email, content, design, and programmatic) to drive client satisfaction, retention, and growth - Directing and managing daily workflow from strategy and development to execution, maintenance, and optimizations - Leveraging experience in leading cross-functional teams/projects to ensure client needs are met and projects are delivered on time and within scope - Demonstrated expertise in managing team and client utilization, optimizing resources, and ensuring efficient project planning within a digital marketing setting - Reviewing client deliverables for quality, ensuring recommendations and work products are sound and viable - Achieving KPIs for clients and demonstrating value externally through ongoing reporting and business reviews, providing data insights, predictive analysis, and strategic planning on a quarterly basis - Assisting with generating new revenue from existing clients by upselling and cross-selling - Implementing tools and processes for enhanced account management and providing comprehensive training for the team **What You'll Bring** - Bachelor's degree in business administration, marketing, or a related field - 6+ years of experience in account management, preferably in a digital marketing agency - A minimum of 2 years managing direct reports - Exceptional leadership and communication skills, with the ability to lead and motivate cross-functional teams - In-depth knowledge of digital marketing principles, including PPC, social media, SEO, email marketing, and content marketing (experience with PR is a plus) - Proven experience managing key client relationships / key stakeholders and developing account growth strategies - Ability to analyze data and develop insights to optimize campaign performance - Ability to design analyses with extensive record-level datasets, encompassing advertising impressions, site visitation, and online and offline sales data. Demonstrated expertise in distilling complex insights into clear, logical, and defensible conclusions - Ability to think strategically, execute effectively, and deliver high-quality work against tight deadlines - Strong attention to detail and organizational skills - Experience with client relationship management tools (such as Salesforce, HubSpot or Marketo) and experience in agile project management methodologies is a plus **Benefits and Perks We Provide** - **Remote Workplace.** You have the option to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VT, VA. - **Paid Time Off.** Receive generous paid vacation benefits that increase each year you’re with us, 14 Company Holidays, and Summer Fridays from Memorial Day through Labor Day. - **401K + Match.** 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider. - **Life Insurance Benefit.** No-cost coverage to ensure peace of mind for your family. - **Short Term Disability Benefit.** We've got you covered if you need to be OOO with an illness or injury that keeps you out of work. - **Healthcare.** Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program. - **Commuter Benefits.** Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses. - **Continuing Education.** Access to monthly team-led webinars, exclusive 829-cohort based learning, digital course platforms, and funding opportunities to attend national conferences and events. **What We Believe** At 829 Studios, we boldly embrace diversity, inclusivity, and equal opportunity. Our goal: a team rich in backgrounds, perspectives, and talents. Why? Because inclusivity powers our brilliance and client success. We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws. **Who We Are** 829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic – a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more. By committing not only to our growth as a company, but the development of our employees and teams’, we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values within our community. 829 has been recognized as one of the nation’s top agencies by the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), HubSpot's Top Digital Agencies list, and a we are and employee-certified Great Place to Work. **Salary Range:** $90,000-115,000 We determine compensation based on experience, demonstrated skills, and current market conditions at the time of hire to ensure fairness and consistency across roles. Actual compensation will depend on experience and may be adjusted based on skills, qualifications, and alignment with the scope and impact of the role.