Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
About the Role
As Senior Manager, Professional Services – EMEA, you will lead Black Duck's regional Professional Services team, responsible for helping customers successfully adopt and operationalize application security solutions. You will manage a team of Implementation Consultants who transform customer investments in Black Duck technology into measurable business and security outcomes.
This role combines people leadership, customer engagement, operational management, and business partnership. You will work closely with Sales, Customer Success, Technical Account Managers, Product, Support, and Services leadership to ensure exceptional customer experiences while building a high-performing and scalable services organisation.
While this is a leadership position, it is not a purely managerial role. The successful candidate will remain actively engaged with customers, supporting strategic initiatives, executive relationships, complex delivery programmes, and critical business outcomes across the EMEA region.
As Senior Manager, Professional Services – EMEA, you will play a critical role in helping customers realise the full value of Black Duck solutions while shaping the future of our services organisation across Europe, the Middle East, and Africa.
Why This Opportunity
This is an opportunity to:
- Lead a geographically distributed team of highly skilled services professionals.
- Influence customer success at some of the world's most recognised software-driven organisations.
- Shape the onboarding and adoption experience for customers across the EMEA region.
- Partner with stakeholders across Sales, Customer Success, Technical Account Managers, Product, Support, and Engineering.
- Help execute the regional services strategy.
- Build scalable delivery models that drive both customer outcomes and business performance.
What You Will Do
Lead and Develop the EMEA Services Team
- Build, inspire, and develop a high-performing team of Implementation Consultants.
- Coach and develop team members to achieve their full potential.
- Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
- Support career development and skills growth initiatives.
- Build regional capabilities aligned with evolving market and customer needs.
- Recruit, retain, and develop top consulting talent across the region.
Deliver Exceptional Customer Outcomes
- Ensure customers achieve measurable value from their Black Duck investments.
- Oversee successful delivery of implementation, onboarding, advisory, and adoption services.
- Drive consistency in delivery methodology, quality standards, and customer experience.
- Engage directly with strategic customers and executive stakeholders to support complex programmes and critical initiatives.
- Act as an escalation point for significant delivery challenges and customer concerns.
- Champion customer success and long-term business outcomes.
Drive Operational Excellence
- Lead the operational management of the Professional Services organisation across EMEA.
- Manage resource planning, utilisation, capacity forecasting, backlog management, and delivery performance.
- Establish scalable processes, methodologies, and delivery standards.
- Monitor key business metrics including service delivery performance, customer satisfaction, project health, and forecasting accuracy.
- Continuously improve efficiency, predictability, and service quality.
- Drive operational improvements that enable the business to scale effectively.
Partner Across the Business
- Work closely with cross-functional leaders to drive customer success and business growth.
- Collaborate with Sales teams to support strategic opportunities and services positioning.
- Partner with Customer Success teams to accelerate customer adoption and time-to-value.
- Work closely with Technical Account Managers to ensure seamless transitions from implementation to ongoing adoption.
- Help define customer engagement strategies for key accounts.
- Provide field insights to Product Management, Engineering, and Support teams.
- Support the development of new services offerings and go-to-market initiatives.
Act as a Trusted Customer Advisor
- Build executive-level relationships with strategic customers and help ensure successful outcomes throughout their journey with Black Duck.
- Serve as a leadership sponsor for key customer engagements when needed.
- Participate directly in customer meetings, business reviews, workshops, and strategic planning sessions.
- Support critical customer situations and escalations while maintaining a focus on long-term partnerships.
- Represent the Professional Services organisation both internally and externally.
- Be visible and accessible to customers whenever leadership engagement is required.
Contribute to Business Growth
- Help grow Black Duck's services business and strengthen customer relationships.
- Support regional services bookings and revenue objectives.
- Identify opportunities to expand customer engagement through onboarding, implementation, training, optimisation, and advisory services.
- Contribute to regional planning and organisational strategy.
- Drive initiatives that improve scalability and customer outcomes.
What You Will Bring
We are looking for a leader who combines technical credibility, business acumen, and a passion for helping teams and customers succeed.
Required Experience
- Proven leadership experience managing Professional Services, Consulting, Customer Success, Technical Delivery, or Solutions organisations.
- Experience leading distributed teams across multiple countries and cultures.
- Strong customer-facing experience, including executive stakeholder engagement.
- Experience managing services delivery operations, resource planning, forecasting, and capacity management.
- Demonstrated success building and developing high-performing teams.
- Strong business acumen and operational management skills.
- Excellent communication, influencing, and leadership skills.
Technical and Industry Knowledge
- Experience working within cybersecurity, application security, DevSecOps, SaaS, or enterprise software organisations.
- Understanding of software development, secure development practices, DevOps, or related technology domains.
- Ability to engage credibly with both technical teams and senior business leaders.
- Experience supporting complex enterprise customer environments.
Helpful Experience, But Not Mandatory
- Application security, SAST, SCA, DAST, IAST, software supply chain security, or related cybersecurity experience.
- Experience leading Professional Services organisations through growth and organisational change.
- Security certifications or relevant industry credentials.
What Success Looks Like
You will be successful when:
- Your team consistently delivers high-quality projects and onboarding outcomes.
- Team members are engaged, growing, and recognised as trusted advisors.
- Resource utilisation, backlog management, and delivery performance are healthy and predictable.
- You have built strong partnerships with Sales, Customer Success, and Technical Account Management teams.
- Cross-functional teams view Professional Services as a strategic partner.
- The EMEA services organisation scales effectively while maintaining quality and customer satisfaction.
Customers will see value when:
- They achieve measurable value from their Black Duck investment.
- They receive expert guidance throughout their implementation journey.
- Projects are delivered efficiently and aligned to business objectives.
- Their experience feels seamless across implementation, adoption, and ongoing success.
- They experience a coordinated and customer-centric approach across Black Duck.
- They receive a consistent experience regardless of geography or complexity.
Practical Details
Location: Flexible within EMEA
Travel: Occasional travel within EMEA for customer visits, team engagement, leadership meetings, and company events.
Reports To: Director of Professional Services
Team Scope: Responsible for leading the EMEA Professional Services organisation, including Implementation Consultants, while partnering closely with Customer Success and Technical Account Management teams to drive customer onboarding, adoption, and long-term success.
If This Sounds Like You
You are passionate about developing people, building trusted customer relationships, and helping customers achieve business outcomes from technology investments. You enjoy balancing leadership, operational excellence, and customer engagement, and you are comfortable working across teams to drive customer success.
If you are excited by the opportunity to help some of the world's leading organisations improve how they build secure software while leading a talented regional team, we would love to hear from you.
Join Black Duck and help shape the future of application security services across EMEA.
Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.
