Senior Manager, Business Initiatives

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Job description: • Lead and oversee end-to-end project delivery, defining scope, objectives, deliverables, and success metrics. • Build and maintain project plans (timelines, milestones, dependencies) and ensure disciplined execution. • Coach and mentor junior Business Analysts, supporting development, collaboration, and high-quality output. • Lead business analysis activities, including eliciting, documenting, and validating requirements with stakeholders; translate needs into actionable plans. • Monitor project performance, risks, issues, and dependencies; provide clear governance and regular status reporting. • Ensure alignment to business objectives and identify opportunities to improve processes, controls, and customer/colleague experience. • Oversee quality assurance and promote best practices to maintain consistent delivery standards across project outcomes. • Work closely with stakeholders in Life Operation to implement required system enhancement • Provide ad-hoc support to team head/leaders • Fulfillment of regulatory requirements and compliance governance • Able to identify any potential problems during project execution that may cause impact to company and clients • Able to make constructive recommendation to resolve problems • Collaborate with team members across different functional teams frequently to ensure clear communication is delivered to all stakeholders of the initiatives. Job Requirements: • Bachelor degree required, preferably in Business Administration or Information Systems • 5-8 years in Life Insurance industry with good understanding on operation and products • Solid experience in business analysis and process improvement/re-engineering • Self-driven with proven track record to deliver initiatives • Extensive knowledge in Life insurance products and operation • Understanding of IT systems for process streamlining and service improvements • Working knowledge of project delivery methodologies and tools (e.g., Agile/Waterfall) and strong stakeholder governance. • Strong analytical, structured problem-solving, and attention to detail, with a focus on control-minded execution. • Good knowledge in business analysis (prepare user requirement document, perform user acceptance test, reporting etc.) • Strong PC skills including MS Word, Excel, PowerPoint, Visio • Proficient in both spoken & written English and Chinese At Sun Life, we’re driven by our Purpose: to help Clients build lifetime financial security and lead healthier lives. Across Asia, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued. We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate. We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose). Job Category: Business Analysis - Process Posting End Date: 30/10/2026