Senior Manager - Business Process Transactions

Job description

Job Description: Senior Manager - Business Process Transactions DXC Technology Philippines Taguig, National Capital Region, Philippines DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world. Accelerate your career and reimagine the possibilities with DXC! We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace. Key Responsibilities • Life & Annuities domain expert with call center experience • Hands on problem solving, risk mgmt. and drive solutions • Minimum 8 yrs of experience in L&A and overall experience of 15+ in the BPS call center space • Optimizing operational expenses while ensuring delivery remains within budget • Experience with insurance technology platforms, automation tools, and digital transformation initiatives. • Lead process improvement initiatives and manage daily operations, focusing on achieving efficiency and compliance. • Supervise and mentor a team of managers, senior analysts, and analysts. • Collaborate with cross-functional teams to enhance and streamline business processes. • Analyze data and performance metrics to identify areas for improvement. • Ensure that the team meets or exceeds performance targets and quality standards. • Participate in budget planning and resource allocation. • Report regularly on process performance and improvements. • Contribute to the development of strategic process-related plans. Basic Qualifications: Bachelor's degree in a relevant field or equivalent combination of education and experience Proven experience in business process transactions Proficiencies in business process management and optimization A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: ​ ​ Advanced degree in a relevant field a plus Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus What awaits you in DXC: Health Insurance (HMO) for you and dependents upon hiring Life Insurance coverage from day 1 of employment 15 - 20 Days’ Vacation and 15 Days Sick Leave Expanded maternity leave up to 120 days and Maternity Benefits Expanded paternity leave up to 30 days Non-Taxable Allowance (De-minimis) Company-sponsored trainings upskilling, and certification SMART First Working Arrangements Healthy and Encouraging Work Environment Recognition and Pay for Performance Culture Supplemental Pay (Standby/Shift) Retirement Program Employee Assistance Program If you are motivated to deliver excellent results, want to grow your career and make a difference, come join us. We are DXC. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .