Senior Manager, Business Relationship Management & IT Service Delivery

For more than 100 years, Modine has solved the toughest thermal management challenges for mission-critical applications. Our purpose of Engineering a Cleaner, Healthier World™ means we are always evolving our portfolio of technologies to provide the latest heating, cooling, and ventilation solutions. Through the hard work of more than 11,000 employees worldwide, our Climate Solutions and Performance Technologies segments advance our purpose with systems that improve air quality, reduce energy and water consumption, lower harmful emissions, enable cleaner running vehicles, and use environmentally friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (U.S.), with operations in North America, South America, Europe, and Asia. For more information about Modine, visit . Position Description The Senior Manager, Business Relationship Management & IT Service Delivery serves as a strategic advisor and primary IT partner to business leadership. The role translates business strategy into technology roadmaps, investment priorities, service improvements, and transformation initiatives while leading business engagement, portfolio governance, IT service delivery, and ITSM practices. The Senior Manager ensures technology investments and services deliver measurable business value, strong user experience, operational resilience, security, and cost effectiveness. This is a remote or hybrid work arrangement with participation in leadership service reviews, escalation support, and major incident response as business needs require. Key Responsibilities Provide global leadership for business relationship management, IT service delivery, service management, and business-facing technology governance across Performance Technologies. Advise business and functional leaders on technology strategy, investment priorities, service performance, risk, and transformation opportunities. Lead global teams, strategic suppliers, managed service providers, and cross-functional partners to improve business outcomes and operational performance. Partner with business leaders to align technology strategies and roadmaps with organizational goals. Translate business needs into technology solutions, driving innovation and digital transformation initiatives. Lead IT demand management, portfolio prioritization, and business case development based on value, risk, and strategic alignment. Oversee global IT service delivery, ensuring high performance, reliability, and customer satisfaction across all locations. Manage service governance through KPI/SLA monitoring, incident management, and continuous improvement initiatives. Drive IT Service Management (ITSM) best practices across incident, problem, change, asset, and configuration management processes. Optimize ServiceNow and related technologies through automation, standardization, and enhanced user experiences. Manage IT budgets, forecasts, vendor relationships, and cost optimization efforts while balancing business value and service quality. Ensure compliance with cybersecurity, risk management, business continuity, and audit requirements. Lead, develop, and mentor a high-performing global IT team while fostering a culture of accountability, collaboration, and continuous improvement. Required Education & Qualifications Bachelor's degree in Information Technology, Business Administration, Engineering, or a related field. Relevant years of experience may be substituted for the degree requirement in accordance with company policy. 10+ years of progressive experience in IT service delivery, business relationship management, IT operations, technology strategy, or related leadership roles. 5+ years of people leadership experience in a global, multi-site, or complex enterprise environment. Up to 25% domestic and international travel depending on business, project, plant, vendor, and service delivery requirements. Demonstrated experience advising senior leaders and translating business strategy into technology priorities, investments, and measurable outcomes. Experience with portfolio governance, financial management, supplier performance, ITSM, and major transformation initiatives. Strong business, financial, commercial, organizational change, stakeholder engagement, and executive communication skills. Preferred Qualifications ITIL, BRMP/CBRM, PMP, or equivalent practical expertise. Experience with ServiceNow and global service delivery operating models. Experience supporting manufacturing environments and major business or technology transformations. Why Choose Modine? Health & Well-being: Day One Competitive health, dental & vision insurance coverage Employee Assistance Program After 90 days of continuous employment Maternity Leave (12 weeks at 100% pay) 8 weeks of short term disability leave paid at 100% 4 weeks of paid parental leave paid at 100% Paternity Leave (4 weeks at 100% pay) Financial Benefits: 401k Retirement plan and company paid match Life Insurance Health Savings Account (HSA) with employer contribution Flexible Spending Accounts (FSA) Short Term Disability (company paid) Long Term Disability Work-Life Balance: Competitive time-off policies Tuition Reimbursement To view full benefits information: MyModine Benefits Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring. #LI-AC1 #LI-Remote The salary range for this position is estimated in good faith to be $129,600 - $181,8000. The specific offer will depend on the candidate’s qualifications, experience, and other job-related considerations but will be within the stated range. Where required by applicable law, a general description of benefits and other compensation offered for this role is also provided or made available. This position is not eligible for any form of sponsorship (e.g. OPT or H1B visa status) now or in the future. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.