Senior Manager, Business Systems

Job description

## **About Docker** Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. _______________________________________________________________________ We're looking for a **Senior Manager, Business Systems** to lead our Salesforce development and administration team and drive the architecture, roadmap, and day-to-day operational health of our Salesforce instance. This is a hands-on technical management role: you'll manage a team of Salesforce developers and administrators, stay close to code and configuration, and also own a small set of adjacent RevOps tools that round out the GTM systems stack. You'll report to the Director, Business Systems and partner closely with Sales, Operations, Marketing, Customer Success, Finance, and Security leadership. # **Responsibilities** - Manage and grow a team of Salesforce developers and administrators, including hiring, performance management, career development, and day-to-day prioritization of their work - Own the Salesforce platform roadmap across Sales Cloud, Service Cloud, CPQ, and integrated third-party systems, balancing production support, technical debt reduction, and net-new delivery - Stay hands-on with architecture and code review for Apex, Lightning Web Components (LWC), Flow automation, and platform security, guiding your team's technical decisions rather than delegating them entirely - Own the Salesforce DevOps and release management lifecycle: Gearset administration, source control, testing frameworks, CI/CD pipelines, deployment governance, and production change management, including planning around end-of-quarter production freezes - Pair heavily with the Technical Architect to execute against their architectural roadmap, with dotted-line accountability for delivering their priorities through your team while retaining direct management authority over your reports - Maintain governance over Salesforce data architecture, security model, sharing rules, profiles, permission sets, and integration/service account hygiene across connected systems - Own or co-own supporting integrations between Salesforce and platforms - Own a set of adjacent RevOps tools outside Salesforce (e.g., Gearset, Gong, Loom) and coordinate with other owners - Manage Agentforce, Slackbot, AI skills, and other AI-driven Salesforce offerings, and evaluate new AI-driven workflow opportunities on the platform - Partner with GTM stakeholders to gather requirements and translate business needs into technical solutions delivered by your team - Set team standards for documentation, testing, and change management, and enforce operating rules for high-risk changes (e.g., Closed/Won opportunity edits, ownership changes) to protect data integrity and downstream automation - Escalate and resolve complex production issues, serving as the team's senior technical point of contact # **Qualifications** - 5+ years total hands-on Salesforce development experience in enterprise environments and people management - Deep expertise with Apex, Lightning Web Components (LWC), SOQL/SOSL, Salesforce APIs, Flow automation, and platform security - Experience with Salesforce CPQ and billing systems - Experience with RevOps or quote-to-cash processes - Strong understanding of Salesforce DevOps and CI/CD practices (Gearset or similar) - Experience working in high-growth SaaS or technology companies, ideally supporting a globally distributed GTM organization - Strong analytical, communication, and problem-solving skills; comfortable balancing people management with hands-on technical work # **Nice to Have** - Salesforce Platform Developer I or II, or Salesforce Administrator certification - Familiarity with NetSuite and quote-to-cash business processes and Mulesoft - Familiarity with data warehousing, analytics, or AI-driven workflows - Experience supporting global sales organizations # **What to Expect** ## **First 30 days:** - Meet your direct reports and the broader Business Systems team; build 1:1 cadences - Assess team workload, skill gaps, and open production support items - Get up to speed on the Salesforce instance, code base, best practices, and current roadmap - Introduce yourself to cross-functional stakeholders the Salesforce team supports ## **First 60 days:** - Dive deep into the technical architecture to evaluate performance and identify refactor opportunities - Establish a regular working cadence with the Technical Architect to align on roadmap priorities and execution ownership - Engage with key stakeholder leaders across the organization - Establish or reinforce best practices to keep the instance performant, secure, and scalable ## **One year outlook:** - Have a high-performing, well-supported team delivering to roadmap independently - Own the Salesforce ecosystem as it relates to third-party tooling, integrations, and upstream/downstream dependencies - Be the go-to subject matter expert for the Salesforce instance and its surrounding systems **Docker does not offer visa sponsorship for this role.** **Compensation & Equity** **Canada:** CA$177,800 – CA$254,000 + equity **United States:** $128,100 – $183,000 + equity ______________________________________________________________________ ## **Posting Information** - **Open vacancy:** This posting is for an existing open role. - **AI in hiring:** Docker may use AI-assisted tools during our recruiting process. - **Interview recordings:** Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent. ______________________________________________________________________ ## **Perks & Benefits** - **Remote-first by design** – Work from your home, with offices in Seattle and Paris for connection and collaboration. - **Flexibility that fits your life** – We trust you to manage your schedule while delivering great work. - **Time to recharge** – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break. - **Home office support** – Set up your workspace for comfort and success. - **Technology stipend** – Equivalent to **US$100 net per month** to help support your work. - **Learning & development** – Annual stipend for conferences, courses, certifications, and continued learning. - **Parental leave** – 16 weeks of paid parental leave after six months of employment. - **Equity for all full-time employees** – Share in Docker's long-term success as we continue to grow. - **Comprehensive benefits** – Medical, retirement, and paid holidays vary by country. - **Docker swag** – Because representing the whale never gets old. *Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community.* #LI-REMOTE