Senior Manager, Business Transformation

Job description

**The Role:** Apryse is seeking a Senior Manager, Business Transformation to lead complex, cross-functional transformation initiatives that drive meaningful business outcomes across the organization. This is not a traditional PMO role and not a technical Business Systems role. We are looking for a senior, hands-on transformation leader who can take a business problem once the direction and desired outcomes are aligned, and independently drive execution through completion. This individual will own multiple high-impact programs simultaneously, create structure where it does not yet exist, connect business and technical workstreams, maintain a reliable source of truth, proactively surface risks and decisions, and keep initiatives moving forward with minimal oversight. Initially leading a small team, this is a true player-coach role that combines strategic thinking with hands-on execution. **Responsibilities:** - Lead complex, cross-functional transformation initiatives from problem definition through execution and adoption. - Independently organize and drive workstreams, dependencies, decisions, risks, and stakeholder alignment in ambiguous environments. - Establish program structures, governance models, operating cadences, and execution frameworks where none currently exist. - Bridge business and technical teams to ensure alignment on priorities, requirements, dependencies, and outcomes. - Develop and maintain integrated project plans, milestones, RAID logs, decision logs, ownership matrices, and executive reporting. - Facilitate working sessions, drive decision-making, and ensure accountability across multiple functional teams. - Partner directly with senior leaders, VPs, and executive stakeholders to communicate progress, escalate risks, and resolve roadblocks. - Support user acceptance testing, readiness planning, business enablement, and adoption activities to ensure successful implementation of change. - Personally contribute to project planning, documentation, analysis, stakeholder engagement, and execution activities as needed. - Coach and mentor project management and business analysis team members, helping establish strong execution discipline and best practices. - Collaborate with internal technical teams, vendors, and implementation partners to drive transformation outcomes. **Requirements:** - 8+ years of experience leading complex business transformation, program management, operational excellence, or strategic initiatives. - Proven ability to independently lead large-scale, cross-functional transformation programs in fast-paced and ambiguous environments. - Strong business problem-solving skills with the ability to distinguish root causes, business requirements, and proposed solutions. - Experience designing and improving business processes and operating models to support future-state outcomes. - Excellent program and project management discipline, including management of plans, milestones, dependencies, risks, decisions, documentation, and stakeholder communications. - Demonstrated ability to influence and collaborate effectively with executive stakeholders and cross-functional leadership teams. - Strong communication and facilitation skills, with the ability to challenge assumptions constructively and drive alignment. - Comfortable operating as a hands-on leader who is equally willing to build project plans, facilitate workshops, analyze issues, and drive execution. - Experience managing, mentoring, or coaching project managers and business analysts. - Strong understanding of CRM, SaaS, data, integration, and enterprise systems environments, with the ability to work effectively alongside technical teams and solution architects. - Highly organized, execution-focused, and able to manage multiple concurrent programs and priorities. **Nice To Haves:** - Experience leading post-acquisition integrations, carve-outs, or broader M&A and operational integration initiatives. - PMO creation and operating model experience, including establishing governance frameworks, portfolio management processes, templates, and execution standards. - Background in data analytics, process analytics, or KPI-driven transformation programs. - Experience working within private equity-backed, high-growth, or rapidly changing software organizations. - Vendor, consultant, and implementation partner management experience. - Change management, organizational readiness, and business adoption experience. - Familiarity with enterprise platforms and ecosystems such as CRM, ERP, business systems, integrations, and workflow automation tools.