Senior Manager, Client Lead

Job description

Blockstream https://blockstream.com/ was founded in 2014 by Dr. Adam Back https://en.wikipedia.org/wiki/Adam_Back and a group of fellow cryptographers and engineers who are passionate about Bitcoin and its potential to change the world. Today, Blockstream is the leading Bitcoin company, providing cutting-edge infrastructure solutions for enterprises, institutions, and individual Bitcoin users. We develop industry-leading Bitcoin self-custody solutions, Bitcoin-based financial products, second-layer scaling technologies, and enterprise-grade blockchain infrastructure. We are seeking a Senior Manager, Client Lead, a role responsible for owning client relationships, representing client interests internally, and driving the sale and expansion of Blockstream’s services across enterprise and institutional accounts. Operating within the Service & Enterprise Solutions organization, the Senior Manager, Client Lead acts as the primary commercial and relationship owner for assigned clients. This role works closely with the Director, Head of Delivery, as well as Solutions, Product, and Engineering teams to ensure client needs are understood, prioritized, and translated into successful service engagements. While delivery execution and solution architecture are owned by peer roles, the Senior Manager, Client Lead is accountable for client satisfaction, account growth, and service adoption, ensuring Blockstream is a trusted long-term partner to its clients. What You’ll Be Doing (Responsibilities): - Demonstrate end-to-end ownership of client programs by identifying opportunities, positioning and selling services, and orchestrating cross-functional program teams, to deliver complex engagements from initial scoping through sustained client value. - Own and manage senior client relationships for enterprise and institutional customers across banking, custody, payments, and digital asset environments - Act as the primary point of contact for clients, representing their interests internally across Delivery, Solutions, Product, and Engineering teams - Engage clients to identify needs, shape service opportunities, and sell Blockstream’s services, including implementation, integration, and ongoing support - Partner with Solutions and Delivery leadership to shape client engagements, ensuring scope, value proposition, and expectations are clearly defined - Drive account planning, pipeline development, and service expansion across assigned clients - Support pre-sales and deal shaping activities, including proposal development, pricing discussions, and commercial negotiations - Ensure clear alignment between client expectations, contracted scope, and delivery outcomes - Monitor client satisfaction, proactively address concerns, and manage escalations in partnership with Delivery leadership - Coordinate and lead client governance forums, including steering committees, QBRs, and executive reviews - Act as the voice of the client internally, feeding structured feedback into Product, Solutions, and Service teams - Contribute to go-to-market initiatives, client references, and case studies What We Look for In You (Required Qualifications): - 7-10 years of experience in client management, account management, consulting, or service sales roles within fintech, financial services, or technology infrastructure - Proven success managing and growing enterprise or institutional client accounts - Strong experience selling and managing professional services, platform services, or complex technology solutions - Demonstrated ability to operate as a trusted advisor to senior client stakeholders - Experience working in regulated environments such as banking, custody, payments, or capital markets - Strong commercial acumen, including deal structuring, pricing, and contract management - Self-starter with proven ability to work collaboratively across multiple teams and geographies, demonstrating high-quality and high-touch customer engagement throughout all phases of delivery - Excellent communication, negotiation, and stakeholder management skills - Ability to work cross-functionally with technical, delivery, and product teams - Languages: Swiss German, German, and English required; French highly preferred for Geneva market; Italian a plus - Location: Switzerland, with focus on Zurich and Geneva as primary locations Nice To Haves (Preferred Qualifications): - Experience working with blockchain, digital asset, or crypto infrastructure platforms - Background in consulting, system integration, or managed services organizations - Familiarity with custody, payments, treasury, or capital markets systems - Experience managing multi-year enterprise service engagements - Interest in progressing into Director-level client or commercial leadership roles 🔒 Stay Safe from Job Scams All official Blockstream communication will come from an @blockstream.com http://blockstream.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at hr@blockstream.com. Learn more about avoiding job scams here https://consumer.ftc.gov/consumer-alerts/2022/05/want-work-home-spot-scams-first.