Senior Manager, Content & Operations, Global Customer Advocacy

Job description

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. **Role** We are looking for a **Senior Manager, Content & Operations, Global Customer Advocacy** to join our team. This is a Remote (Americas) role, reporting to the Senior Director, Global Customer Advocacy. The Senior Manager, Content & Operations will drive the scale and impact of Global Customer Advocacy through AI-powered innovation, strategic content development, and third-party customer validation. This role will lead the adoption and optimization of AI-driven solutions, amplify customer proof points across cross-functional workflows, and strengthen Zscaler’s market credibility through customer reviews and analyst engagement. By connecting customer advocacy to key business priorities, this individual will accelerate operational efficiency, influence buyer decisions, and maximize the business impact of customer storytelling. **What you’ll do (Role Expectations)** - Drive AI-powered customer advocacy by leading the adoption, integration, and continuous optimization of the Customer Story Agent, embedding customer proof points into cross-functional workflows to increase accessibility, utilization, and operational efficiency - Accelerate AI adoption and measure business impact by executing global enablement initiatives, establishing an AI impact measurement framework, and tracking productivity gains and business outcomes - Develop strategic customer content aligned with core solution priorities, partnering with cross-functional marketing teams to fuel integrated campaigns and amplify high-impact customer success stories - Strengthen third-party customer validation by leading the Gartner Peer Insights strategy, establishing an always-on review recruitment program, and integrating customer feedback into marketing content to support competitive positioning and AI-driven search visibility - Support strategic analyst engagement by partnering with Analyst Relations and regional advocacy teams to fulfill customer reference requests for major industry evaluations and facilitate customer participation in key industry events **Who You Are (Success Profile)** - **You are driven by innovation**, bringing curiosity and technological fluency to solve complex challenges and uncover scalable, AI-powered solutions. - **You act like an owner with a bias for action**, taking full accountability for outcomes and navigating seamlessly between high-level advocacy strategy and hands-on operational execution. - **You are data-driven**, relying on rigorous analytics and measurable evidence to make sound decisions, optimize workflows, and demonstrate tangible business value. - **You are a high-trust collaborator who communicates with clarity and respect**, embracing feedback and partnering across cross-functional teams to achieve shared organizational goals. - **You think at scale**, connecting daily operational efforts to overarching business objectives and designing durable processes built to support global growth. **What We’re Looking for (Minimum Qualifications)** - Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving - 7+ years of experience in customer marketing/advocacy, content strategy, product marketing, marketing operations, or related disciplines within a B2B technology environment - Strong strategic content development experience, with the ability to translate complex technology solutions and customer outcomes into compelling, data-driven content that supports integrated marketing campaigns - Proven cross-functional program management skills, with experience leading global initiatives, influencing stakeholders, and driving measurable outcomes across Sales, Marketing, and Customer Success - Strong analytical and operational expertise, including developing performance measurement frameworks, establishing scalable processes, and leveraging data to optimize program effectiveness **What Will Make You Stand Out (Preferred Qualifications)** - Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency - Hands-on experience with Upland RO, including managing customer advocacy content, maintaining data integrity, and optimizing platform workflows - Background in customer advocacy or customer marketing, with experience managing Gartner Peer Insights programs, supporting analyst relations and customer reference requests, and developing compelling customer content - Proven track record deploying and operationalizing AI agents, securing cross-functional stakeholder buy-in, driving internal adoption, and managing ongoing content ingestion, maintenance, and optimization to ensure long-term effectiveness #LI-DS9 #LI-USRemote Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $150,500—$215,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits [here](https://www.zscaler.com/candidate-resource-hub). By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. *See more information by clicking on the* [*Know Your Rights: Workplace Discrimination is Illegal*](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) *link.* Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.