Senior Manager, CRM IT

Job description

**About Summit:** Summit Therapeutics Inc. is a biopharmaceutical oncology company with a mission focused on improving quality of life, increasing potential duration of life, and resolving serious unmet medical needs. At Summit, we believe in building a team of world class professionals who are passionate about this mission, and it is our people who drive this mission to reality. Summit’s core values include integrity, passion for excellence, purposeful urgency, collaboration, and our commitment to people. Our employees are truly the heart and soul of our culture, and they are invaluable in shaping our journey toward excellence. Summit’s team is inspired to touch and help change lives through Summit’s clinical studies in the field of oncology. Summit has multiple global Phase 3 clinical studies, including: **Non-small Cell Lung Cancer (NSCLC)** - HARMONi: Phase 3 clinical study which was intended to evaluate ivonescimab combined with chemotherapy compared to placebo plus chemotherapy in patients with EGFR-mutated, locally advanced or metastatic non-squamous NSCLC who were previously treated with a 3rd generation EGFR TKI. - HARMONi-3: Phase 3 clinical study which is intended to evaluate ivonescimab combined with chemotherapy compared to pembrolizumab combined with chemotherapy in patients with first-line metastatic NSCLC. - HARMONi-7: Phase 3 clinical study which is intended to evaluate ivonescimab monotherapy compared to pembrolizumab monotherapy in patients with first-line metastatic NSCLC. **Colorectal Cancer (CRC)** - HARMONi-GI3: Phase 3 clinical study intended to evaluate ivonescimab in combination with chemotherapy compared with bevacizumab plus chemotherapy. *Ivonescimab is an investigational therapy not presently approved by any regulatory authority other than China’s National Medical Products Administration (NMPA). Summit is headquartered in Miami, Florida, and has additional offices in California, New Jersey, the UK, and Ireland.* **Location: Princeton, NJ (onsite)** **Overview of Role:** The Senior Manager, CRM IT will serve as the technology and business process leader for Veeva CRM, partnering closely with Commercial Operations, Sales, Medical Affairs, Market Access, and IT leadership to define, implement, optimize, and support CRM capabilities across the organization. This role is responsible for the end-to-end ownership of the Veeva CRM platform, including strategy, implementation, configuration, release management, vendor oversight, business process optimization, and operational support. The ideal candidate will possess deep expertise in pharmaceutical commercial operations and hands-on experience implementing and managing Veeva CRM solutions supporting Sales, Medical Affairs, Key Account Management, Market Access, and Field Reimbursement teams. The Senior Manager will act as a trusted partner to business stakeholders, translating commercial and medical engagement strategies into scalable CRM capabilities that drive customer engagement, field effectiveness, data quality, compliance, and operational excellence. **Role and Responsibilities:** **CRM Strategy & Business Partnership** - Define and execute the Veeva CRM roadmap in partnership with Commercial Operations, Sales Leadership, Medical Affairs, Market Access, and Executive Leadership, ensuring alignment with organizational objectives and field engagement strategies. - Serve as the primary IT business partner for Sales, Medical Affairs, and Market Access organizations, translating business priorities into CRM capabilities, process improvements, and technology investments. - Lead CRM governance processes, ensuring prioritization of enhancements, releases, and strategic initiatives based on business value, regulatory requirements, and operational impact. **Veeva CRM Implementation & Optimization** - Lead the implementation, configuration, enhancement, and ongoing optimization of Veeva CRM across Commercial, Medical, and Market Access functions. - Drive deployment and operational support of key Veeva CRM capabilities including: - Call Reporting - Account Management - CLM (Closed Loop Marketing) - Approved Email - Territory Management - Targeting & Segmentation - Speaker Programs - Sampling - Medical Engagement Tracking - Key Account Management - Omnichannel Customer Engagement - Partner with business teams to improve field force effectiveness through CRM-driven insights, workflow automation, and process standardization. **Commercial & Medical Operations Support** - Support business processes related to: - Territory Alignments - Target List Management - Incentive Compensation Data Integration - Customer Master Data - HCP/HCO Management - KOL Engagement - Medical Science Liaison (MSL) Activities - Market Access Account Management - Collaborate with Commercial Operations and Medical Affairs leaders to optimize field execution, activity tracking, customer engagement, and performance measurement. **CRM Data & Integrations**