Senior Manager Cruise Hotel Operations

Job description

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe. The Essence of Excellence: The Gold Standards The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor. The Employee Promise At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests. By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company. The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened. Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality. Job Summary The Senior Manager, Cruise Hotel Operations, is responsible for the fleetwide oversight and performance of Rooms Division, Spa & Wellness, and Onboard Revenue, ensuring a consistent delivery of The Ritz-Carlton Yacht Collection’s ultra-luxury experience. This role provides strategic direction and operational support to shipboard teams, ensuring that all areas under scope operate with precision, consistency, and a strong commercial focus. In this role, you will play a critical role in bridging strategy and execution, ensuring that operational standards, revenue initiatives, and guest experience expectations are seamlessly translated into onboard delivery, aligned with The Ritz-Carlton Gold Standards. Essential Functions Provide fleetwide oversight and guidance across Rooms Division, Spa & Wellness, and Onboard Revenue (Retail, Spa, ancillary streams) Monitor and drive performance across all yachts, ensuring alignment with brand standards, operational KPIs, and guest experience expectations Analyze guest feedback and operational data to identify trends, implement improvements, and elevate service delivery Drive revenue performance by optimizing Spa & Wellness and onboard revenue streams, ensuring strong commercial results without compromising the luxury experience Ensure consistency in operational execution across the fleet through regular reviews, audits, and collaboration with shipboard leadership Support the implementation of new concepts and initiatives by ensuring operational readiness and alignment across all stakeholders Partner with cross-functional teams to deliver cohesive and elevated guest experiences Provide ongoing support to shipboard leaders, including guidance on performance management, service delivery, and operational challenges Manage and coordinate planning, design, operations, maintenance, and resource allocation of technology-related activities, including yacht support and strategic and tactical planning Ensure adherence to quality expectations and brand standards; identify , recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, and safety Model and hold others accountable for promoting the Ritz-Carlton Gold Standards, respect, and fair treatment Sets the department’s expectations for desired behaviour , knowledge, and skill levels Demonstrates alignment with corporate strategies and initiatives while ensuring alignment throughout the yacht organization Support continuous improvement initiatives and innovation across Rooms, Spa & Wellness, and Onboard Revenue Contribute to the development and refinement of SOPs, standards, and operational frameworks Participate in budget planning, forecasting, and cost control initiatives within scope Support talent development, succession planning, and capability building within shipboard teams Competency Minimum 7–10 years of leadership experience in luxury hospitality, cruise, or related sectors Strong expertise in at least two of the following areas: Rooms Division, Spa & Wellness, Onboard Revenue / Retail Demonstrated ability to manage fleetwide or regional operations, driving consistency and performance across multiple locations Strong financial and commercial acumen, with experience managing budgets, forecasting, and revenue optimization Proven experience working in cross-functional, matrix environments, with the ability to influence stakeholders at all levels Strong analytical skills with the ability to translate data (guest feedback, KPIs) into actionable improvements Excellent leadership, communication, and interpersonal skills, with the ability to lead and inspire diverse, multicultural teams High level of organization and ability to manage multiple priorities in a dynamic, fast-paced environment Fluency in English required ; additional languages are an asset The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.