Senior Manager, Delivery Operations

About the team Turo is building a car for wherever your trip begins or ends — delivered to airports, hotels, homes, and everywhere between. Making that real requires a physical and digital delivery network that moves the right car to the right place at the right time, reliably and at a cost that scales. As the Network Operations Lead, Travel, you will own the buildout and day-to-day operation of that network. This is a hands-on 0→1 leadership role. You will design the logistics, stand up the infrastructure (mobility hubs, staging, parking, and turnover), and run the operating model that fulfills delivery across airports and delivery zones. You own how the network performs — its reliability, its economics, and its ability to scale from a handful of markets to a national footprint. You will lead a small, high-leverage team and partner deeply with Product, Engineering, Data, and Partnerships to turn the delivery vision into a running system. What you'll do Build the delivery network: Own the end-to-end design of the logistics processes and physical infrastructure that enable delivery across airports and delivery zones — from curbside and on/off-airport nodes to hubs serving hotels, homes, and new destinations. Stand up and scale mobility hubs: Establish staging, parking, and turnover locations as ubiquitous, affordable platforms for pickup, delivery, and last-mile — designing the operating logic that makes them repeatable market to market. Launch and scale Pit Crew: Build turnover-as-a-service into an established, scaling offering across hubs, defining the service model, quality bar, and unit economics. Own network reliability: Set and hold the SLAs that matter — on-time delivery, turnover speed and quality, curbside experience — using incident triage, root-cause analysis, and closed feedback loops to drive down recurrence and time-to-resolution. Lead the operations team: Manage and develop the Airport PM and Delivery Zones PM, setting priorities, raising the operating bar, and building an accountable, high-performing team. Instrument the network: Partner with Data to build the KPIs, diagnostics, and Weekly Business Review cadence that surface market-level underperformance and drive prioritization — turning operational signals into action. Run a cost-disciplined operating model: Own the cost-to-serve and unit economics of delivery, balancing service quality against margin so the network scales value rather than cost, and reducing host operating cost to strengthen supply and pricing. Steward vendors and partners: Build and manage the parking, turnover, staging, and technology partnerships the network depends on, harmonizing commercial agreements with operational needs. Execute cross-functionally: Drive aligned outcomes across Product, Engineering, Data, Finance, and Partnerships — influencing without authority to ship the network buildout. Build for what's next: Design the network with a technology-forward, automation-ready mindset, including an autonomous-vehicle future for on-demand turnover. Your profile 8+ years in operations, logistics, supply chain, or general management, including multi-market delivery or marketplace operations at scale Bachelor's degree required — engineering, operations, supply chain, or business preferred Proven track record building and running a delivery or logistics network across many regional markets — designing the operating logic, not just executing it Deep marketplace and supply/demand fluency — diagnosing and fixing density, utilization, and reliability problems across a distributed footprint Strong analytical and data-driven operating rigor, with hands-on SQL and BI tools (Tableau/Looker) and a metrics-driven cadence (WBR or equivalent); comfort with Python or data pipelines a plus Demonstrated reliability and incident-management discipline — triage taxonomies, root-cause analysis, and SLA ownership Effective people leader, able to lead through and develop program managers and operators and build accountable teams Skilled in cross-functional execution and influence without authority, partnering with Product, Engineering, Data, Finance, and Operations Track record of standardizing playbooks and controlled rollouts that scale wins across markets Creative, entrepreneurial, 0→1 builder with a strong bias for action and ownership Bonus if you have Exposure to autonomous vehicles, connected-vehicle systems, or fleet technology Experience in physical operations, field operations, facilities, or real estate / site buildout Domain experience in airports, travel, mobility, or car rental MBA from a top university preferred Technical or engineering background a plus For this role, the target base salary range in San Francisco is $175 ,000 - $220,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role. Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers. Turo Recruiting Scam Alert: We’ve learned that there are scammers targeting job candidates by impersonating Turo and its employees. We ask candidates to be careful of fraudulent job postings or suspicious recruiting activity during their job search, especially if they’re contacted through unofficial channels (such as Instagram, Telegram, MS Teams, etc.). In general, Turo interacts with candidates through our Careers page and via email addresses, and we don’t ask candidates for sensitive financial or personal info or request money as part of the hiring process (so an application fee or equipment costs). If candidates are not sure whether they’re dealing with an impersonator, they can contact Turo’s Recruiting Team at . Candidates can also report suspicious activity to the FTC or other appropriate authorities. Turo AI Policy: Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews, the use of such tools, including any AI chatbots or note-takers, is not permitted during live interviews or technical assessments. We want to see how you consider and solve problems in real-time, so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question). If during the application process you require the use of an AI-enabled tool as a reasonable accommodation for a disability, please let us know at . Benefits Competitive salary, equity, benefits, and perks for all full-time employees Employer-paid medical, dental, and vision insurance (Country specific) Retirement employer match Learning & Development stipend to invest in your professional development Turo host matching program Turo travel credit Cell phone and internet stipend Paid time off to relax and recharge Paid holidays, volunteer time off, and parental leave For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you. Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities. About Turo Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts. Discover Turo at , the App Store, and Google Play, and check out our blog, Field Notes . Read more about the Turo culture according to Turo CEO, Andre Haddad. Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing .