Senior Manager / Director, Managed Services Integration

Job description

About this Position The Senior Manager/Director, Managed Services Integration provides strategic leadership for the integration of Managed Services acquisitions from due diligence through full operational maturity. This role owns the overall integration strategy, governance framework, and execution model for Managed Services acquisitions, ensuring newly acquired organizations are successfully integrated into Net at Work's operating model while preserving customer relationships, employee engagement, service delivery, and financial performance. This leader partners closely with executive leadership, business unit leaders, Finance, IT, Operations, People & Learning (Human Resources), Customer Success, Sales, and Legal to establish integration priorities, make critical business decisions, and drive accountability across all workstreams. Unlike a traditional project management role, this position is responsible for developing scalable integration methodologies, building governance structures, leading complex business transformation initiatives, and ensuring each acquisition realizes its intended strategic and operational objectives. Job Responsibilities Develop and lead the enterprise integration strategy for Managed Services acquisitions from due diligence through long-term operational stabilization. Partner with executive leadership to define integration objectives, priorities, timelines, and success metrics. Design scalable integration methodologies, governance models, templates, playbooks, and best practices. Lead multiple complex acquisition integrations simultaneously while balancing business priorities and resource constraints. Collaborate with the M&A team during due diligence to evaluate operational readiness, integration complexity, and post-close planning. Provide executive oversight for customer transitions, organizational alignment, and technology migrations. Direct cross-functional integration workstreams across Finance, IT, Infrastructure, Operations, People & Learning, Sales Operations, Customer Success, Marketing, Procurement, and Legal. Manage end-to-end integration of managed service providers and vendors across acquired and merged entities. Ensure successful integration of service delivery processes, operational procedures, financial controls, reporting, systems, and business operations. Identify operational, organizational, financial, technology, and customer risks and implement mitigation strategies. Represent the Managed Services integration function with executive leadership, acquired business owners, vendors, strategic partners, and external stakeholders. Establish governance activities to monitor progress, remove roadblocks, and drive decision-making. Develop executive dashboards and communicate integration health, KPIs, accomplishments, risks, and recommendations to senior leadership. Capture lessons learned after every acquisition and continuously improve Net at Work's Managed Services integration capabilities. Job Requirements Bachelor's degree in Business, Operations, Information Systems, Finance, or a related field; advanced degree preferred. 10+ years of leadership experience managing Managed Services/MSP organizations and leading M&A integration initiatives, with responsibility for operational, customer, people, and technology integration activities. Experience leading enterprise-wide post-acquisition integrations or large-scale operational transformation initiatives. Strong executive presence with exceptional communication, facilitation, negotiation, and stakeholder management skills. Demonstrated ability to influence senior leaders and drive results across organizations without direct authority. Technology services, MSP, SaaS, consulting, or private equity-backed company experience strongly preferred. PMP, Lean Six Sigma, Prosci, or similar certifications are a plus. Customer Requirements This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function. Core Competencies Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes. Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge. Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment. Collaborative Integrator –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity. Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude. Inspiring Coach – Help employees, clients and partners using knowledge, expertise, experience, and situational fluency. Compensation and Benefits Base salary range: TBD. This position is also eligible for a bonus in accordance with the terms of the Company's plan. Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws. We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life: Health and Welfare (Medical, Dental, Vision) Accident, Critical Illness, and Hospital Indemnity Employee Assistance Program (EAP) Life and AD&D Insurance Short- and Long-Term Disability Insurance Flexible Spending Accounts Transportation and Parking Accounts Health Savings Accounts (with company contribution) Retirement Planning (401k with matching contribution) Legal Benefits Identity Theft Protection Pet Insurance Wellness Program Offerings Paid Time Off, accrued per pay period based on years of service starting at 15 days annually. 8 Paid Holidays per year, including 1 floating holiday. The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. The Company expects to accept applications for this position until September 30, 2026 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions. EOE/Diversity & Inclusion Statement Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind. Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate. About Net at Work Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit .