Senior Manager/Director, Revenue Operations

Job description

About Us : We're not just another SaaS company. We're chiropractors and software veterans who got tired of watching practices struggle with clunky, outdated systems. So we built something better. ChiroHD is the cloud-based practice management platform that actually gets chiropractic. Scheduling, EHR, billing, patient communication - everything a modern practice needs, built specifically for how chiropractors actually work. No more trying to force-fit horizontal software into your vertical world. We've cracked the code on product-market fit - prepped, proven, and ready for scale! Role Overview : Do you like riding on a rocketship or being an active participant in building it? If the latter, you are in the right place. We’re on the search for a Revenue Operations Leader and Doer who thinks like an operator, not just an analyst. The RevOps function is less than a year old - which means you're not inheriting a full playbook, you're helping to build it. We're a ~$10M ARR SaaS company backed by Mainsail Partners with one clear mandate: triple our size while maintaining the customer-obsessed culture that got us here. That means moving from reactive inbound to a predictable, multi-channel revenue engine. No small task. This role is perfect for someone who gets energized by turning chaos into clarity and building systems that scale. You'll report directly to our SVP, Sales & Marketing and own the operational backbone that connects GTM teams into a unified growth machine. You will partner across the organization with maniacally focused people who are eager to disrupt, learn, have fun, and be a part of a winning culture. If this interests you, then ChiroHD is the place for you. What You’ll Do: Revenue Engine Architecture : Build and manage a scalable HubSpot CRM and revenue infrastructure that supports growth from $10M to $50M+ ARR. Own forecasting, pipeline hygiene, revenue attribution, and the data foundation for territory planning, quotas, and compensation. Cross-Functional Alignment : Serve as the operational bridge across GTM teams, creating clear processes and SLAs across the customer journey. Build dashboards and insights that improve lead quality, conversion, billing, and overall revenue performance. Process & Enablement : Build and optimize the processes, own key tools, and CRM infrastructure that enable the revenue team to perform at its best, including deal reviews, pipeline reviews, QBRs, and sales enablement. Drive adoption of new tools and support compensation plan design and administration. Data & Business Intelligence : Turn revenue data into actionable insights by identifying trends across pipeline, win/loss patterns, and the customer lifecycle. Build executive and board-level reporting focused on leading indicators and opportunities to accelerate growth. Revenue Technology & Data Integrity : Own data integrity and establish a single source of truth across the revenue tech stack. Evaluate and implement CRM, forecasting, financial, cadence, and other revenue tools while identifying opportunities to leverage AI and automation. Lead through AI Transformation : Champion and lead the adoption of AI across GTM teams by identifying high-impact use cases, implementing AI-powered workflows, and driving team adoption Who You Are Revenue Operations Experience : 6+ years of experience in Revenue Operations, Sales Operations, or a similar analytical role within B2B SaaS, ideally in a high-growth, fast-paced scaleup environment. CRM & Revenue Technology Expertise : Proven experience with HubSpot CRM (certifications preferred) and evaluating and implementing revenue technology, including AI-powered tools that improve efficiency and insights. Analytical & Technical Skills : Strong analytical capabilities with proficiency in Excel/Google Sheets, SQL, and data visualization tools, with experience translating complex data into actionable business insights. Sales Process & Forecasting Expertise : Hands-on experience building and managing sales processes, forecasting models, pipeline management, outbound sales motions, and partnership programs. Cross-Functional Collaboration : Track record of partnering effectively across GTM teams to improve processes, alignment, and revenue outcomes. Scale-Up & Post-Acquisition Experience : Experience operating in rapidly changing, post-acquisition environments and helping teams establish scalable best practices. Healthcare SaaS or vertical software experience is a plus. AI & Automation Fluency : Demonstrated ability to evaluate, adopt, and operationalize AI-native tools across the revenue stack from AI-assisted outreach and pipeline intelligence to automated reporting and workflow orchestration - with a bias toward building leverage through technology rather than headcount. What Sets You Apart Builder mindset. You thrive in ambiguous environments and create order from chaos Commercial acumen. You understand how revenue operations impact business outcomes Entrepreneurial spirit. You see opportunities where others see obstacles AI-forward thinking. You're excited about leveraging technology to drive efficiency Ownership mentality. You treat company resources like your own and drive results without excuses AI-Driven Operator. You brings a forward-thinking lens to RevOps, leveraging AI tools to streamline forecasting, pipeline health, and rep productivity Post-Acquisition Integrator. Experienced in aligning RevOps systems, data, and processes in fast-moving M&A environments HubSpot Power User. Expert in building scalable GTM systems and reporting within HubSpot across GTM team Why ChiroHD? Impact & Growth: Own scaling revenue operations within a scaling GTM function. Build on the foundation for our next phase of growth. Partner directly with leadership team Opportunity to define best practices and processes that will scale with the company Culture & Values Customer-obsessed team that puts patient care at the center of everything we do Low-ego, builder-first environment where the best ideas win High-accountability culture with emphasis on ownership and results Commitment to work-life balance and professional development Compensation & Benefits Competitive base salary Equity Appreciation Plan in a fast-growing, PE-backed company Comprehensive health, dental, and vision insurance Flexible PTO and remote-first culture