Senior Manager, Engineering

Job description

The U.S. mortgage market is a $14 trillion pillar of the economy — and much of it still runs on fax machines, overnight shipping, and manual workflows. Snapdocs is changing that. Our platform currently powers 20% of all real estate closings in the country, and we’re just getting started. We design workflow software and AI-driven automation that connects lenders, settlement teams, notaries, and investors — eliminating friction, reducing risk, and delivering a faster, simpler closing for every borrower. Our customers range from the largest mortgage lenders to independent title companies. They trust us because we solve real operational pain with empathy, rigor, and reliability. We’re backed by Sequoia, Y Combinator, and F-Prime, and we’re building for the long term. WHY THIS ROLE EXISTS Mortgage closing sits at the center of one of the largest, most fragmented financial transactions in the US. The process is long, multi-party by nature, and still mostly manual in ways that cost real time and money for everyone involved. Snapdocs has spent the better part of a decade automating it. Today the company connects hundreds of lenders and thousands of settlement professionals, signing services, and notaries into a single digital closing platform. Backed by Sequoia Capital and on a clear path to sustainable growth, Snapdocs is the operating standard for digital mortgage closing, built to ride out rate cycles and expand well beyond them. Our engineering organization is built in layers. Product teams move fast building customer-facing features on top of shared platform capabilities, and that foundation is only as good as the team maintaining it. This role owns that foundation. THE ROLE You'll own our Core Platform & Services engineering team, reporting to our VP of Architecture. Your primary customers are other engineering teams. Your job is to identify what belongs in a shared central service, draw those boundaries clearly, build with operational discipline, and make sure every product team at Snapdocs can rely on what you ship. The team today covers shared domain services including document storage and delivery, email infrastructure (inbound and outbound), and authentication. The scope is expected to expand to include a second team within 3 to 6 months as you establish yourself. You'll work closely with the VP of Architecture and Staff Engineers to set architectural direction. You own the roadmap and the business case for platform investments. The Staff Engineers own the architecture and implementation inside that context. The dynamic works best when you can hold your own in a technical conversation without needing to run it. WHAT YOU'LL OWN - Define and own the roadmap for core platform services, framing platform investment in terms of developer velocity, system reliability, and reduced cost of feature delivery across product teams - Partner with the VP of Architecture and Staff Engineers to draw clear, defensible boundaries between shared platform capabilities and product-app logic - Lead multi-quarter platform migrations and deprecation drives across downstream engineering teams, with zero high-severity production impact - Absorb organizational complexity so Staff and Principal Engineers can focus on deep technical design - Own full performance management for 8 to 12 engineers: 1:1s, twice-annual reviews, coaching plans, and promotion recommendations - Anticipate platform bottlenecks 6 to 12 months before product teams hit them, and build the internal business case to address them proactively - Uses AI in repeatable platform workflows to accelerate build and delivery work, including migration and core service build outs. - Leverage AI to accelerate platform discovery work like dependency mapping, requirement shaping, and identifying shared-platform opportunities.Uses AI in repeatable platform workflows to accelerate build and delivery work, including migration and core service build outs. - Leverage AI to accelerate platform discovery work like dependency mapping, requirement shaping, and identifying shared-platform opportunities. WHAT WE'RE LOOKING FOR - 7+ years of software engineering experience with a strong background in distributed systems, API design, event-driven architecture, or shared platform services - 4+ years managing engineering teams in a platform, infrastructure, or core services capacity. Product EM backgrounds need clear platform depth for this role. - Demonstrated track record running complex, multi-team migrations or platform deprecation drives with downstream engineering customers - High technical literacy in areas like API design, schema management, service boundary definition, and event-driven architecture. You can engage with Staff Engineers as a credible sparring partner without writing the code yourself. - Experience building the business case for foundational platform work against competing short-term feature requests - Informed approach to AI in platform engineering, using it for code analysis, dependency mapping, spec generation, and migration acceleration in the actual work. - Mid-to-late stage B2B SaaS background is a strong signal, particularly companies that navigated a monolith-to-services transition COMPENSATION AND BENEFITS We believe in being upfront about pay. The base salary range for this role is determined by your work location and falls into one of our geographic compensation zones: - Zone 1 (San Francisco Bay Area, Seattle Metro, New York City): $188,000 - $235,000 - Zone 2 (All other U.S. locations): $164,500 - $205,500 Where you land within the range depends on your experience, skills, and how you'll make an impact in the role. In addition to base salary, this position includes meaningful equity and a comprehensive benefits package. Why Snapdocs We’re here to transform one of the most critical and complex industries in the world. That requires a team that is curious, driven, thoughtful, and practical. We value: - Product discipline and clear reasoning - Deep ownership of outcomes (not just tasks) - Straightforward, honest communication - Empathy for the people who use our software This is a place for people who want to solve hard, meaningful problems with real economic impact — not just ship features. JOIN US We’re expanding our product suite and the network it connects. To do that, we need people who are excited by complexity, energized by scale, and motivated to make a tangible dent in how the mortgage ecosystem works. If you’re hungry to learn, build, and lead — you’ll do the best work of your career here. To support our team, we offer a comprehensive & thoughtful benefits package for all full-time employees, which includes: - Excellent medical, dental, and vision coverage - 401(k) with up to 4% company match - 16 weeks of paid parental leave - Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles - Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles - Summer & Winter Break (~1-week each) + 9 Holidays per year - Healthcare and Dependent Care FSA - HSA Employer Contribution ($75-150 for individuals, $150-$250 for families) - $15K Family Building Benefit (lifetime limit) - Life and Disability Insurance - $1,500 Annual Lifestyle Stipend to support your well-being Please note: Part-time employees are not eligible for benefits at this time Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. California residents applying for positions at Snapdocs are subject to our candidate privacy policy. ( https://snapdocs.com/california-candidate-privacy/www.snapdocs.com/california-candidate-privacy http://www.snapdocs.com/california-candidate-privacy) https://snapdocs.com/california-candidate-privacy/