Senior Manager, Engineering

Job description

Job Title Senior Manager, Engineering About the Business Area/Department: Our goal in AirOps is to ensure safe, reliable and seamless airline and airport operations. The Flight, Baggage, and Ramp Operations (FBR) solutions within the AirOps portfolio play a critical role in enabling airlines to manage safety critical operational processes, from flight departure planning and baggage reconciliation to ramp operations and emerging end‑to‑end baggage logistics. Summary of the role: As Senior Manager Engineering – FBR Americas, part of the Airport and Airline Operations (AirOps) Business Unit, you will be responsible for leading 50+ Software Engineers including SRE/DevOps engineers, and senior individual contributors based primarily in Bogotá, delivering complex, safety‑critical systems for major Americas and global customers. The department operates across multiple scrum teams and you will personally lead large‑scale programs for major Latam and North American airlines, and other strategic transversal initiatives. You will also be responsible for our Amadeus Cloud Use Services (ACUS) and Kiosk teams in Bogota who would be supporting Americas customers, airlines competency canters and product development. You will be part of a global AirOps ecosystem, collaborating with Product Management, Solution Management, and engineering teams across regions. Delivery is managed through Agile / SAFe trains, with strong cross‑site (London, Bangalore and Bogota) and cross‑product dependencies. You will be working on some of the most critical applications in Amadeus. Ensuring production stability and high delivery pace is essential. In this role you will: Drive team engagement and personal development Create an environment of trust, accountability, and mutual influence Encourage continuous learning and accelerate talent development in a highly complex domain Actively manage performance, career paths, and succession for managers and senior contributors Listen to and support teams in problem identification and decision‑making Contribute to Agile and delivery excellence Coach Engineering Managers, teams, and stakeholders in Lean‑Agile and SAFe practices Foster engineering excellence, built‑in quality, and continuous improvement Address delivery inefficiencies, risks, and cross‑team dependencies in a complex value stream Support train and program leadership Assist the Train Product Manager, Release Train Engineer, and System Architects to: Ensure successful delivery (on time, with built‑in quality) Leverage customer feedback to continuously improve outcomes Ensure predictability, transparency, and availability of SAFe artifacts Act as a key escalation and decision point for delivery and operational issues Build vision and foster innovation Work with Product and Solution Management to translate strategy into execution Encourage collaboration between engineering, product, and architecture communities Promote innovation across Flight, Baggage, and Ramp domains, including new platforms and professional services opportunities Actively promote departmental achievements internally within AirOps and Amadeus, and externally with customers and partners Ensure customer satisfaction and operational stability Front‑end customer engagements and escalations for the Americas region Ensure excellent maintenance and operational support for mission‑critical systems Drive stability, reliability, and security for safety‑sensitive airline operations About the ideal candidate Strong experience leading large software engineering organizations ( 30+ people, multi‑team scale) Solid understanding of Lean‑Agile practices ( SAFe is preferred) Proven ability to lead delivery of mission‑critical, safety‑sensitive systems Experience communicating and influencing at senior leadership and customer executive levels Demonstrated track record delivering complex programs across multiple products, sites, and stakeholders Strong understanding of how to design, build, and operate large‑scale, complex systems that must perform 24x7, 365 days a year Great communication skills in English. What we can offer you: Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits. Work hybrid at our Bogota office. Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow. Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe. Application process: The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume/CV and apply today! Working at Amadeus, you will find: 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. #LI-AM2024 Diversity & Inclusion Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. Be aware of recruitment scams Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.