Senior Manager, Engineering (DevOps, Infrastructure, and Release Engineering)

Job description

**About Us** Abacus Insights is transforming how data works for health plans. Our mission is simple: make healthcare data usable, so the people responsible for care and cost decisions can act faster, with confidence. We help health plans break down data silos to create a single, trusted data foundation. That foundation powers better decisions—so plans can improve outcomes, reduce waste, and deliver better experiences for members and providers alike. Backed by $100M from top investors, we’re tackling big challenges in an industry that’s ready for change. Our platform enables GenAI use cases by delivering clean, connected, and reliable healthcare data to support automation, prioritization, and decision workflows—and it’s why we are leading the way. Our innovation begins with people. We are bold, curious, and collaborative—because the best ideas come from working together. We embrace the thoughtful use of AI and automation to drive innovation and efficiency, and we look for individuals who are curious and adaptable—those excited to leverage emerging technologies to enhance how we work—while keeping human insight, connection, and our clients at the center of every decision. Ready to make an impact? Join us and let’s build the future together. **About the Role** As a Senior Manager, Engineering for DevOps, Infrastructure, and Release Engineering, you will lead teams responsible for the reliability, scalability, and safe delivery of our SaaS platforms. This role owns the end‑to‑end release lifecycle— through CI/CD, environment promotion, and production deployment—ensuring releases are repeatable, observable, auditable, and low‑risk. You will balance senior‑level people leadership with deep technical oversight of release engineering systems, cloud infrastructure, and operational excellence. You will partner closely with Product Engineering, Quality Engineering, Security, and Operations to eliminate release friction, reduce deployment risk, and improve time‑to‑value without compromising stability or compliance. This role is ideal for an experienced leader who has lived through failed releases, scale pain, and operational incidents—and knows how to design systems and teams that prevent them from recurring. **Your day to day** **People & Organizational Leadership** - Lead, coach, and grow DevOps, Infrastructure, and Release Engineering teams across geographies - Establish clear ownership and accountability across CI/CD, environments, and production readiness - Conduct regular 1:1s, performance reviews, goal setting, and career development planning - Hire, onboard, and retain senior DevOps and release engineering talent - Foster a culture of operational ownership, blameless postmortems, and high availability - Remove systemic blockers so teams can focus on building resilient delivery pipelines—not firefighting **Release Engineering & Delivery Excellence** - Own the release engineering strategy for a SaaS platform supporting frequent, reliable deployments - Design and continuously improve CI/CD pipelines that support: - Trunk‑based or hybrid branching strategies - Automated testing gates (unit, integration, security, performance) - Progressive delivery (feature flags, canaries, blue‑green deployments) - Establish deployment standards, change classification, and risk levels across teams - Reduce release toil, manual steps, and human error through automation - Drive improvements in deployment frequency, change failure rate, and mean time to recovery (DORA metrics) - Ensure consistent release processes across services, platforms, and cloud environment - Proven experience implementing and operating observability for cloud‑based SaaS platforms, including metrics, logs, traces, and alerting - Ability to integrate observability into CI/CD and release workflows to enable release confidence, faster incident detection, and reduced MTTR **Technical & Platform Leadership** - Provide technical leadership across AWS, Azure, and GCP environments - Ensure infrastructure and delivery pipelines follow security, compliance, and cloud best practices - Partner with Architecture and Security to enforce: - Infrastructure as Code (Terraform, CloudFormation, ARM/Bicep) - Secure-by-default deployments - Policy-as-code and guardrails - Influence architecture decisions to improve operability, scalability, and release safety - Guide teams in designing systems that are observable, debuggable, and resilient - Needs a leader who treats releases as a product, not a task queue **Operational Excellence & Incident Readiness** - Own production readiness standards and release go/no‑go criteria - Ensure clear incident response processes, escalation paths, and on‑call readiness - Lead post‑incident reviews with a focus on systemic fixes, not individual mistakes - Partner with engineering teams to reduce operational load and deployment risk over time **Cross-Functional & Executive Collaboration** - Partner deeply with Product, QE, Security, and Engineering leaders to align on release expectations - Communicate risks, dependencies, and tradeoffs clearly to senior and executive stakeholders - Represent DevOps and Release Engineering in customer, partner, and audit conversations as needed **What you bring to the team** - At least 8 years of experience in software engineering, DevOps, or infrastructure roles - At least 5 years managing engineering managers and/or senior technical teams - Prior hands‑on experience building and operating CI/CD pipelines for SaaS platforms - Strong experience with AWS (primary), Azure, GCP. - Deep understanding of: - Release engineering principles - CI/CD automation - Infrastructure as Code - DevOps and SRE best practices - Experience supporting high‑availability, distributed systems in production - Strong track record improving reliability, deployment safety, and operational maturity - Excellent communication, decision‑making, and stakeholder management skills - Must have hands on experience in these key tools and technologies (representative, not exhaustive list): - CI/CD: GitHub Actions, GitLab CI, Jenkins, Azure DevOps - Infrastructure: Terraform, CloudFormation, ARM/Bicep - Containers & Orchestration: Docker, Kubernetes, Helm - Release & Governance: Feature flags (LaunchDarkly), change management automation - Observability: CloudWatch, Datadog, Prometheus, Grafana, OpenTelemetry - Security & Compliance: SAST/DAST tools, policy-as-code, secrets management - You hold relentlessly high bar for release quality and operational safety - You know when to slow down to move faster later - You can say “no” to unsafe releases—and explain why with credibility - You lead calmly during incidents and decisively after them - You model accountability, empathy, and engineering excellence in equal measure **What we would like to see, but not required** - Demonstrable hands-on experience adapting to industry trends in automation and efficiency of code generation to modernize DevOps, CloudOps **Compensation:** Compensation for this role is based on experience, skills, and location, and includes base salary plus eligibility for performance bonuses and equity grants. **What you’ll get in return** - Unlimited paid time off – recharge when you need it - Work from anywhere – flexibility to fit your life - Comprehensive health coverage – multiple plan options to choose from - Equity for every employee – share in our success - Growth-focused environment – your development matters here - Home office setup allowance – one-time support to get you started - Monthly cell phone allowance – stay connected with ease #LI-SB1 #LI-Remote **Our Commitment as an Equal Opportunity Employer** As a mission-led technology company helping to drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. Therefore, we dedicate resources to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. At the heart of who we are is a commitment to continuously and intentionally building an inclusive culture—one that empowers every team member across the globe to do their best work and bring their authentic selves. We carry that same commitment into our hiring process, aiming to create an interview experience where you feel comfortable and confident showcasing your strengths. If there’s anything we can do to support that—big or small—please let us know. **AI Use in Recruitment** We use AI-powered tools throughout our recruitment process. This includes Greenhouse's Real Talent Matching Technology, which helps prioritize applications based on job-related criteria, as well as additional AI tools used to support sourcing, interview preparation, and other recruiting tasks. **We do not remove the human element—our recruiters and hiring teams review all applications and make all decisions related to candidate progression and hiring, regardless of which tools are used to support that process.** By applying, you acknowledge that we will collect and process your personal information for recruiting purposes in accordance with applicable data protection laws. Please review our [Applicant Privacy Notice](https://abacusinsights.com/applicant-privacy-policy/) for more information, including your rights.