Senior Manager, Engineering Operations

Job description

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About This Role Crusoe's Cloud Engineering organization is 380 people today and hiring toward 550. At that scale, operational visibility, cross-team coordination, and clear communication don't happen by accident anymore. This role exists to make sure they happen on purpose. You'll drive the programs that improve the KPI infrastructure and give leadership real insight into operational health, along with the connective tissue between cross-functional teams for data center deployments (DCOps, Cloud Engineering, and TPM). You own the checks that ensure a quality hand-off between teams, with authority to pull in resources to keep compute capacity delivery on track. You don't just report when the process breaks; you fix it as the fleet scales. You'll start as the first hire in this function, working solo while you prove out the model above. As the mandate holds up, you'll build and manage the team underneath you: hiring, developing, and retaining the people who take on pieces of this scope as it grows. This isn't a role scoped to a single data center deployment or a single dashboard. You will be a strategic advisor to leadership on whether teams are actually executing operationally. The ideal candidate has a technical background (software engineering, TPM, or product in an infrastructure context) and enough exposure to physical data center builds, or the instinct to ramp fast on them, to hold cross-functional teams to a shared definition of done. What You'll Be Working On Engineering Operations - Run the programs that improve the KPI infrastructure, covering SLO dashboards, incident follow-up completion rates, on-call burden, deployment velocity, and initiative trackers. Surface where the org needs to improve and drive execution against it. Data should tell the story before anyone has to ask. - Support the Chief of Staff on strategic projects and cross-cutting initiatives that don't have a natural single owner. - Partner with engineering, SRE, customer success, and data engineering to keep operational data accurate and consistently reported. - Work toward a single pane of glass that makes the health of the organization and its deployments easy to understand at a glance. Deployment Ownership - Own the checks that ensure a quality hand-off between teams, with the authority to pull in resources needed to deliver compute capacity to customers. - Be the single point of authority to pull in the right teams the moment an issue surfaces during a deployment, replacing today's back-and-forth, ticket-driven handback. - Own the deployment process end to end and evolve it as headcount and site count grow. Building the Team - Operate as an individual contributor first: prove out the KPI infrastructure and deployment ownership model before asking for headcount. - Make the case for your own team as scope outgrows one person, then hire, onboard, and manage the people who join it. - Own the growth of the function itself, not just the programs inside it: what to bring in-house, what to keep lean. What You'll Bring to the Team - 10+ years in software engineering, technical program management, or a technical product role, close enough to production systems to know what an SLO breach actually means. - 5+ years of experience managing teams, with a track record of hiring, developing, and retaining talent, including experience building a team from scratch rather than just inheriting one. - Comfortable starting as a team of one: you don't need a team in place to start driving impact, and you know when the case for headcount is real versus premature. - You've operated in high-growth infrastructure environments where processes are still being built; ambiguity doesn't paralyze you. - You're a natural coordinator who works across teams without formal authority. DCOps, Network, and engineering leads trust you because you follow through. - You can turn messy, multi-source data into a clear picture of organizational health, and you understand, or can quickly learn, the full data center build lifecycle: from project planning through the physical-to-digital handoff. - Scrappy, low-ego, high-drive. You build the program and tooling yourself when it doesn't exist yet, and you care more about the outcome than the credit. Bonus Points - Time inside AWS, GCP, Azure, CoreWeave, Lambda Labs, or a similar cloud provider. - Experience running or improving a data center deployment or build-to-turn up process. - Familiarity with incident.io http://incident.io, Opsgenie, PagerDuty, or similar incident management platforms at scale. - Background in AI/ML infrastructure. Benefits: - Competitive compensation and equity packages - Restricted Stock Units - Paid time off, paid holidays & leave of absence programs - Comprehensive health, dental & vision insurance - Employer contributions to HSA account - Paid parental leave - Paid life insurance, short-term and long-term disability - Professional development & tuition reimbursement - Mental health & wellness support - Commuter benefits (parking & transit) - Cell phone stipend - 401(k) Retirement plan with company match up to 4% of salary - Volunteer time off - Global travel insurance & emergency assistance - Daily meals allowance - Additional perks & programs specific to location Compensation Range Compensation will be paid in the range of up to $230,000 - $280,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.