Senior Manager- Enterprise Applications

Job description

The Senior Manager, Enterprise Applications is responsible for the strategic leadership, governance, implementation, optimization, and support of the organization's enterprise applications portfolio. This role ensures that business-critical systems effectively support operational objectives, enhance user experience, and enable business growth. The Senior Manager leads a team of business analysts, developers, and support personnel while partnering closely with business stakeholders, IT leadership, vendors, and project teams. The position plays a critical role in driving digital transformation initiatives, application modernization, process improvements, and operational excellence across enterprise platforms such as ERP, CRM, WMS, HRIS, BI, e-Commerce and other business systems. This is a critical role within the organization with high impact. This role sits at the intersection of business stakeholders, technology team, implementation teams and is an integral part of overall Digital transformation. Key Responsibilities : Develop and execute the enterprise applications roadmap aligned with business and IT strategies in the areas of ERP, CRM, WMS, HRIS, financial systems, e-Commerce, Transportation Systems, and reporting platforms. Understand and learn current legacy systems and continue supporting them til they are sunset. Understand and support current digital transformation initiatives including ERP transformation program. Partner with business leaders to identify opportunities for process improvement, automation, and technology enablement. Evaluate emerging technologies and recommend solutions that improve efficiency, scalability, and user experience. Establish governance processes for application lifecycle management. Oversee the implementation, enhancement, integration, and support of enterprise applications while ensuring availability, reliability, performance, and security of business-critical systems. Manage application upgrades, patches, releases, and vendor roadmaps. Lead and develop a high-performing team of senior business analysts, developers. Establish performance goals and professional development plans. Foster a culture of accountability, collaboration, innovation, and customer service. Build strong partnerships with business executives and department leaders. Facilitate business requirements gathering and prioritization processes. Translate business needs into technology solutions and implementation plans. Serve as a trusted advisor for enterprise application strategy and investments. Lead enterprise application projects from planning through execution and deployment and Ensure projects are delivered on time, within scope, and within budget. Maintain appropriate controls over critical business systems Support ERP modules and cross-functional processes across Financials, Supply Chain, WMS, e-Commerce, Transportation Management. Develop training materials, job aids, and release communications; provide go-live and hypercare support. Maintain documentation and traceability: requirements, decisions, risks/issues, change requests, and release notes. Required Qualifications Bachelor’s degree in Information Systems, Business, Supply Chain, Finance, or related field (or equivalent experience). 12–15+ years of progressive experience supporting enterprise applications. 5+ years of leadership experience managing teams and enterprise application portfolios. Experience with ERP, CRM, WMS, supply chain, financial, HR, or customer-facing platforms. Proven success leading large-scale application implementations and upgrades. Strong experience working with business stakeholders and executive leadership. Hands-on experience with at least one major ERP platform (e.g. Oracle, Microsoft Dynamics 365, SAP). Strong requirements elicitation, documentation, and stakeholder management skills. Understanding of end-to-end business processes and data flows across functional areas. Proficiency with analysis and documentation tools (e.g., Visio/Lucidchart, Jira/Azure DevOps, Confluence/SharePoint, Excel). Excellent written and verbal communication; ability to translate between business and technical audiences. Strong troubleshooting and root-cause analysis skills Ability to work with application owners and non-data teams Comfortable operating production data pipelines with SLAs Education: Bachelor's degree in Computer Science, Engineering, or a related field. Advanced degree preferred. Preferred Qualifications Experience with ERP implementations, rollouts, or multi-entity implementations; familiarity with change management practices. Experience with any e-Commerce platforms and applications like Docusign and Adobe Sign. Experience with any Service desk platforms similar to ServiceNow / Manage Engine will be added advantage. Experience with any documentation management systems similar to Doclink / Altec. Experience with Great Plains Financials management systems. Knowledge of integrations and middleware (e.g., Boomi, MuleSoft, Informatica) and API concepts. All your information will be kept confidential according to EEO guidelines. All job offers for this position are contingent upon passing a criminal background check after a conditional offer of employment. No applicants will be disqualified based on the mere presence of criminal history, and an individualized assessment shall be conducted before any conditional offer of employment is revoked Attorney General’s Washington Fair Chance Act guide RCW 49.94.010 This is a safety-sensitive position. This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. We do not provide H1-B sponsorships at this time. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state . For additional protected privacy information please visit: Privacy Policy | Charlie's Produce () Charlie's Produce is an Equal Opportunity Employer Visit our Employment Page for more details or to view our privacy center: Recruiters - DO NOT CONTACT! Charlie’s Produce - Who We Are Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie’s was founded in quality, and we are proud that it is still our focus. With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like-minded individuals to help further our goal to enhance our communities through quality produce. What we offer: An amazing company culture! Medical/Dental/Vision on the first of the month following hire. ESOP (Profit Sharing) and 401(k). Paid vacations, paid holidays. Pre-tax commuter benefits, and onsite parking. Coverage under State Sick Leave. 100% Prepaid College Tuition for employees and their dependents. Employee assistance program (EAP). Additional Compensation Details: $150- $165K annually This role is bonus eligible Potential 90-day performance-based raise Yearly review with possibility of increase based on performance and tenure