Senior Manager, Event Stewardship and Protocol

Job description

**Job Title:** Senior Manager, Event Stewardship and Protocol **Department:** Events **Location:** Hybrid, Washington, D.C. **Reports to:** Senior Director, Events **Direct Reports:** Yes **Classification:** Exempt **Position type:** Full-Time Employee **Anticipated Pay Range at Commencement of Employment::** $69,000 - $88,000 **Blue Star Families** Blue Star Families is the largest nonprofit dedicated to making military life better for families. Each year, we support over 1.5 million military- and veteran-connected family members through a national network of 300,000+ members and local chapters in communities across the country. Our mission is simple and bold: We make military life awesome for families. We listen, share, partner, and act to deliver evidence-based, data-driven solutions that work for real people. We’re a lifestyle organization, a friend and neighbor, and a trusted partner. Our approach is collaborative, human-centered, and designed with the whole family in mind. A Blue Star Family is one with an immediate family member — a spouse, parent, or child — actively serving in the U.S. Armed Forces, including the Guard and Reserves. These families face unique challenges: frequent relocations, deployments, career disruption, and isolation. We respond with research-informed programs that create connection, build resilience, and foster a true sense of belonging. We serve with urgency but build trust over time — because change happens at the speed of trust. Whether we’re driving spouse employment, supporting caregivers, or helping communities welcome military families, we strive for upstream solutions. Who We’re Looking For: - Bold thinkers. Fast movers. Smart collaborators. People who want to build, lead, and drive measurable change — and who care deeply about making an impact that matters. What You’ll Do Here: - Solve complex challenges with data, heart, and humility - Build cross-sector partnerships that get things done - Help military families feel at home wherever they live If you're ready to work in a high-performance, mission-driven environment — and to make life better for those who serve — Blue Star Families is where you belong. **General Description** The Senior Manager, Event Stewardship and Protocol is responsible for creating, implementing, and administering a comprehensive program to ensure that key stakeholders (e.g., senior military, donors, government and elected officials, partners, and celebrities), are effectively stewarded and engaged at BSF events. This role encompasses all aspects of stewardship, including creating and managing invitation lists, writing invitations and follow-up correspondence, developing stewardship and engagement plans, and database management for all relevant events ranging in size from 10 to 1,000. The Senior Manager will help to create meaningful and memorable experiences for all stakeholders. This role requires the ability to build and maintain relationships with senior military leaders, congressional staff, government officials, and other influential stakeholders throughout the National Capital Region. Regular in-person meetings, networking engagements, and representation of Blue Star Families within the Washington, D.C. community are essential functions of the position. Events may include cultivation events, large stakeholder gatherings (e.g., Celebration and annual Stakeholder event), chapter-led events, member events, campaign events (e.g., Do Your Part and Welcome Week), congressional events, and virtual events. The Senior Manager will execute all phases of stewardship and protocol, ensuring that Blue Star Families fulfills its responsibilities while enhancing donor relations and engagement. This position requires regular in-person engagement within the local Washington D.C. community. In-person community engagement is an essential function of the role and is necessary to support relationship-building, program delivery, event execution, and the successful performance of essential job responsibilities. The individual must reside in and actively engage with the community in Washington D.C. Periodic overnight travel is an essential function of the role. Team members are required to travel several times per year to attend meetings, trainings, offsites, and events. Attendance and participation in these in-person gatherings are necessary to support collaboration, organizational alignment, and the successful performance of essential job responsibilities. \*The Senior Manager must reside in Washington D.C. Metropolitan Area **Key Job Functions** - Oversee the daily operations of stewardship activities, including appropriate military and civilian protocol, ensuring alignment with organizational goals and donor intent. - Manage invitation lists, invitations, follow-up correspondence and database management for all relevant events. - Design, plan, and manage stewardship initiatives to enhance donor relations and engagement. - Develop, cultivate, and maintain professional relationships with senior military leaders, congressional offices, government officials, and other key stakeholders through regular in-person meetings, events, and community engagement activities in the National Capital Region. - Utilize exceptional writing skills to craft communications, reports, and event materials that resonate with stakeholders. - Conduct outreach to engage new and potential stakeholders with Blue Star Families, particularly within government and military sectors. - Assist in creating a smooth stakeholder experience at events, including appropriate on-site engagement and seating arrangements. - Help to create meaningful and memorable experiences for all stakeholders. - Develop and manage comprehensive stewardship reports and events for major donors and stakeholders, highlighting the impact of their contributions. - Produce detailed, centralized impact reports to provide accountability for all funds, aggregating sensitive data from multiple sources, including program outcomes and financial management. - Conceptualize and implement integrated donor relations activities, fostering long-term loyalty through engagement, recognition societies, and stewardship initiatives. - Maintain a high level of accountability, gratitude, and responsiveness to donors, including individuals, corporations, and foundations, while recognizing key segments such as major and estate donors. - Serve as the liaison between the development team and various departments (e.g., finance, program management, executive leadership) for agreements, reporting, and compliance. - Conduct training sessions for development staff and partners to ensure best practices in agreement management, recognition, and stewardship to mitigate risk. - Analyze processes and documentation annually to identify improvements in engagement and stewardship strategies. - Collaborate with team leaders to review data that facilitates informed decision-making regarding stewardship and engagement initiatives. - Identify and implement best practices to align stewardship, engagement, and reporting with national standards and meet donor expectations. - Ensure accurate recording of stewardship requirements in the organization’s database and related systems. - Perform other duties as assigned. **Required Experience, Skills & Background** - 4-5 years years of related experience in stakeholder stewardship - Extensive experience working with government and military entities, demonstrating a strong understanding of the unique needs and expectations of these stakeholders. - Bachelor’s degree in a related field - Exceptional writing skills, with the ability to convey complex information clearly and compellingly. - Residency in the DC metro area is required to facilitate engagement with local stakeholders and attend events. - Ability to produce high-‐quality work on deadline; comfortable managing multiple projects, priorities and deadlines in a fast-‐paced environment. - Strong attention to detail. - Flexibility with work schedule in support of deadlines and events. - Commitment to the highest standards of professionalism. - Ability to travel locally up to 60% of the time as required to perform essential job responsibilities. - Ability to work evenings, weekends, and holidays as necessary to perform essential job responsibilities. - Ability to travel overnight on an occasional basis to attend meetings, trainings, conferences, and events. - Ability to frequently lift, carry, transport, load, and unload materials, supplies, and equipment weighing up to 50 pounds in support of programs, events, and other essential job responsibilities. **Desired Experience, Skills & Background** - Experience with membership driven organizations. - Experience with Customer Relationship Management (CRM) systems; familiarity with Salesforce. **More About Blue Star Families** Blue Star Families empowers military and Veteran families to thrive by connecting them with their civilian neighbors — both people and organizations — to create strong communities of mutual support. We believe we're all stronger when we take care of one another. Our groundbreaking research is raising the nation's awareness of the unique challenges of military family life. With the help of neighbors across the country, Blue Star Families is overcoming the isolation and alienation of frequent moves, deployments, and reduced support from the government. Our innovative programs are solving specific challenges for military families, including fighting economic insecurity with resources that foster spouse career development, creating family strength with rich family programming, and providing critical peer support for caregivers, whose numbers are only increasing. Blue Star Families is a registered 501(c)(3) nonprofit organization. **EEO Policy** Blue Star Families is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. **Why Blue Star Families?** - Mission-driven work supporting military service members and their families - Flexible work options (remote, or hybrid depending on the role) - Competitive salary - Comprehensive benefits, including health, dental, and vision insurance - 403(b) retirement plan with employer match - Flexible Spending Accounts, life insurance, and disability insurance - Communications allowance - Professional development and career growth opportunities - PCS leave for Active Duty military spouses