Senior Manager, Facilities Remote Operations Center

Job description

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About Crusoe Crusoe is building the energy and infrastructure foundation for the AI era. We design, build, and operate purpose-built, AI-optimized data centers — from gigawatt-scale campuses like Stargate in Abilene, Texas, to modular and distributed deployments — powered by an energy-first approach that pairs compute with reliable, low-cost power. Our Facility Remote Operations Center is the nerve center for this footprint: a 24/7 command function that provides centralized visibility, monitoring, and rapid response across Crusoe's critical infrastructure nationwide. Position Summary Crusoe is seeking a Senior Manager to lead the Facility Remote Operations Center (ROC) based in Dallas, Texas. This role owns the people, processes, and technology behind 24/7/365 remote monitoring of critical facility infrastructure — electrical, mechanical, fire/life safety, and building automation systems — across Crusoe's national data center portfolio. The Senior Manager will build and lead a team of shift supervisors and operations specialists who serve as the first line of detection, triage, and escalation for facility events, working in close coordination with on-site Data Center Operations, Engineering, and Critical Facilities teams. This is a highly visible role that blends operational leadership, technical fluency in MEP (Mechanical, Electrical, Plumbing) systems, and program-building responsibility, as the ROC scales alongside Crusoe's rapidly growing AI infrastructure footprint. Key Responsibilities Remote Operations Center Leadership - Lead 24/7/365 ROC operations, including staffing, scheduling, shift coverage, and performance management for a team of remote operations supervisors and specialists. - Establish and continuously improve monitoring protocols, escalation procedures, and standard operating procedures (SOPs) for facility alarms, events, and anomalies across the fleet. - Serve as the senior escalation point for critical facility events outside of normal parameters, coordinating real-time response with on-site teams, vendors, and leadership. - Drive a culture of accountability, urgency, and continuous improvement within the ROC team. MEP Systems Oversight & Technical Fluency - Maintain deep working knowledge of MEP systems within AI data centers, including electrical distribution (utility feeds, switchgear, generators, UPS, PDUs, busway), mechanical/cooling systems (CRAH/CRAC units, chillers, cooling towers, liquid cooling/CDUs, air handling), fire detection/suppression, and building management systems (BMS/DCIM/EPMS). - Partner with Facility/Critical Infrastructure Engineering to understand system design intent, sequences of operation, and normal vs. abnormal operating conditions for each site. - Ensure the ROC's monitoring platforms (DCIM, EPMS/BMS, ticketing, and alarm management tools) are correctly configured, integrated, and actionable for new and existing sites. Incident & Risk Management - Own incident management processes for facility-impacting events detected remotely, including detection, notification, escalation, and post-incident documentation. - Lead or support root cause analysis (RCA) and after-action reviews for significant events, driving corrective and preventive actions. - Develop and maintain emergency response runbooks and escalation matrices in partnership with site teams, ensuring readiness for weather events, utility disturbances, and equipment failures. Cross-Functional Coordination - Act as the connective tissue between remote monitoring and on-site Data Center Operations, Critical Facilities Engineering, Construction/Commissioning, and Security teams. - Support commissioning and turnover of new sites into the ROC monitoring scope as Crusoe's footprint expands. - Report on ROC performance, uptime-impacting events, and trends to senior leadership. Team Development & Process Improvement - Recruit, train, and develop ROC staff, building technical competency in MEP systems and monitoring tools. - Build training programs and certification paths for remote operations specialists. - Identify opportunities for automation, tooling improvements, and process standardization to improve detection speed and reduce false-positive alarm fatigue. Minimum Qualifications - 5+ years of experience in Data Center Operations, with direct responsibility for critical facility uptime. - Strong working knowledge of MEP systems within data center environments, including electrical distribution, backup power (generators/UPS), and mechanical cooling systems (air- and liquid-cooled), specifically as applied in high-density, AI/HPC data center environments. - Prior experience in a shift-based, 24/7 operations environment, including staffing and managing rotating shift schedules. - Demonstrated experience with incident management, escalation procedures, and root cause analysis for critical facility events. - Experience with DCIM, BMS/EPMS, or similar monitoring and alarm management platforms. - Proven people leadership experience, including hiring, coaching, and performance management of operations teams. - Strong communication skills, with the ability to translate technical facility issues into clear, actionable information for both technical and non-technical stakeholders. - Ability to work on-site in Dallas, Texas, and to support a 24/7 operation, including availability for off-hours escalations. Preferred Qualifications - Experience specifically within hyperscale, colocation, or AI/GPU-cluster data center operations. - Industry certifications such as CDCP, CDCS, CDCE, DCPRO, or equivalent. - Experience standing up or scaling a remote/centralized operations function (NOC, GOC, or ROC) from the ground up. - Familiarity with liquid cooling infrastructure (CDUs, manifolds, rear-door heat exchangers) common in AI-optimized data centers. - Experience supporting multi-site, geographically distributed critical infrastructure portfolios. - Bachelor's degree in Electrical Engineering, Mechanical Engineering, Facilities Management, or a related technical field, or equivalent practical experience. What Success Looks Like - A high-performing, technically capable ROC team that reliably detects and escalates facility events within defined SLAs. - Reduced mean-time-to-detect (MTTD) and mean-time-to-escalate (MTTE) for critical facility events across the fleet. - Well-documented, continuously improving SOPs and runbooks that scale as new sites come online. - Strong, trusted working relationships between the ROC and on-site/engineering teams. Benefits: - Competitive compensation and equity packages - Restricted Stock Units - Paid time off, paid holidays & leave of absence programs - Comprehensive health, dental & vision insurance - Employer contributions to HSA account - Paid parental leave - Paid life insurance, short-term and long-term disability - Professional development & tuition reimbursement - Mental health & wellness support - Commuter benefits (parking & transit) - Cell phone stipend - 401(k) Retirement plan with company match up to 4% of salary - Volunteer time off - Global travel insurance & emergency assistance - Daily meals allowance - Additional perks & programs specific to location Compensation Range Compensation will be paid in the range of up to $175,000 -$200,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.