Senior Manager, Field Events & Marketing

Job description

Ready to be a Titan? ServiceTitan is an all-in-one software platform that helps home services companies streamline and grow their business. Founded by the sons of tradesmen who discovered that both of their fathers' professions were vastly underserved by the types of digital tools that were disrupting numerous other industries, ServiceTitan is a truly mission-driven company that takes immense pride in helping contractors become more successful and lead better lives. ServiceTitan is seeking a Sr. Manager, Field Events & Marketing to build and lead our net-new field event strategy. Reporting to the Director of Events, the Sr. Manager will design and execute a field events program that generates top-of-funnel pipeline, while continuing to strengthen the customer and late-stage-pipeline events our team is known for. The ideal candidate combines deep field event expertise with the strategic instincts of a marketer who can build a program from the ground up, and the leadership presence to align sales stakeholders around a shared vision. This candidate should be an experienced leader who thrives on turning ambiguity into a clear strategy, builds trust quickly with sales partners, and knows how to design an outreach strategy and event experience compelling enough to draw prospects through the door. This person moves the program beyond attendance and event-day metrics, building toward conversion rates, deal velocity, and pipeline attribution. The role requires sharp business judgment, polished executive presence, and the drive to build something new inside a fast-moving organization. Ability to travel up to 25% annually. We will consider remote candidates What you'll do Build and own our field marketing strategy, defining event formats, target segments, and success metrics for a top-of-funnel program that attracts prospects who are not yet in our pipeline. Design the outreach strategy and event experience that gets new prospects to actually show up, from invite messaging and channel mix to the on-site experience itself, closing the gap between a well-run event and one that draws a room full of the right people. Apply account-based marketing principles to identify, prioritize, and engage target accounts, ensuring outreach and event invitations reach the right prospects rather than a broad, undifferentiated list. Build and run testing and optimization frameworks for outreach and event formats, using what works to continuously improve show rates and pipeline conversion over time. Partner with and influence sales leadership across regions, aligning on target accounts, securing buy-in for the events strategy, and holding sales accountable for pre- and post-event follow-through. Lead the full lifecycle of field events, from strategy and budget through onsite execution and post-event pipeline reporting, for both net-new and existing-pipeline programs. Design a repeatable playbook, including event formats, invite strategies, sales enablement kits, and follow-up cadences that regional teams can execute consistently. Manage and mentor event planners and coordinators who support execution, providing strategic direction while they own logistics. Measure and report on event performance against pipeline and revenue goals, using data to continuously refine the strategy and prove ROI to marketing and sales leadership. Collaborate cross-functionally with Demand Generation, Customer Marketing, Integrated Marketing, Creative, Sales, Business Development, and Marketing Operations to ensure field events reinforce broader campaign strategy and messaging. What you'll bring Bachelor's degree or higher in Marketing or a related field 12+ years of total experience in marketing and events, with 5+ years of deep expertise in sales-driven field events A proven track record of building a field marketing program from the ground up, ideally at a high-growth SaaS company such as Salesforce A proven track record of designing outreach and event experiences that draw net-new prospects to attend, not just events that convert prospects already engaged with sales Strong fluency in account-based marketing (ABM), with experience using it to target the right net-new prospects rather than maximizing attendance alone Experience managing significant program budgets (e.g., $1M+ annually) with a track record of demonstrating clear ROI Strong leadership and influence skills, with experience earning trust and driving alignment with sales leaders who do not report to you Direct experience managing and mentoring a team of event planners or coordinators, with the ability to set strategic direction while others own execution Strategic thinking paired with hands-on execution, equally comfortable setting a multi-quarter vision and working onsite at an event A deep understanding of SaaS sales cycles and buyer personas relevant to our audience Strong analytical rigor, with experience owning pipeline and ROI metrics to guide investment decisions, using tools such as Salesforce and Tableau to track attribution and conversion Exceptional communication skills and a collaborative approach to working across marketing and sales teams Comfortable operating in a fast-paced, high-growth environment Willingness to engage in physical tasks typical of event roles, moving supplies, setting up activations, and more. We're a scrappy bunch, even at the senior level Travel up to 25% annually, with some work on weekends or after hours as needed Nice to have Experience with marketing automation or CRM tools such as Salesforce or Marketo Experience launching net-new programs, not just scaling existing ones, in a fast-paced environment Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $147,600 USD - $221,400 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $137,900 USD - $206,900 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.