Senior Manager, Global Customer Quality

Job description

The Impact You'll Make At Danfoss, we believe quality is the foundation of our long-term customer partnerships. As our Senior Manager, Global Customer Quality , you will be the voice of our strategic customers, connecting their expectations with our business growth and operational excellence across B2B and OEM markets. Are you a quality leader who thrives on collaboration with customers and commercial teams? You will be a trusted quality partner for our key account managers and sales drivers, translating complex technical topics into clear business impact and strengthening customer confidence. You’ll join a team with a global mindset that is committed to learning and developing together. This is your opportunity to influence across functions, advance customer-focused improvements, and help shape a culture where quality truly differentiates us. What You’ll Be Doing Define and lead the global customer quality strategy , bringing the voice of the customer into our operations to align their expectations with our commercial and quality goals Act as a trusted quality partner to sales teams and strategic customers, guiding them through new business opportunities, escalations, and performance reviews Champion preventive quality initiatives and data-driven decisions that enhance customer satisfaction and strengthen our operational performance Build collaborative partnerships across sales, engineering, and manufacturing to embed quality as a key differentiator in all our customer relationships Mentor and develop a high-performing global team, fostering a culture of inclusion, customer-focus, and continuous growth What We're Looking For Demonstrated experience in a customer-facing quality leadership role, ideally within a manufacturing, industrial B2B, or OEM environment A background working collaboratively with commercial teams, such as sales, key account management, or business development A talent for building trust with customers , understanding their business needs, and translating technical topics into clear commercial value Proficiency with structured problem-solving ( 8D, root cause analysis ) and a solid understanding of quality management systems Effective communication and leadership skills, with the ability to influence and inspire change across a global organization We are committed to creating an inclusive work environment where people of all backgrounds are respected, valued, and can bring their authentic selves to work. If you’re ready to make a lasting impact on our customer relationships, we encourage you to apply. What You'll Get from Us We promote from within and support your learning with mentoring, training, and access to global opportunities. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us We strive to create an inclusive work environment where people of all backgrounds are respected and valued for who they are. You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about -we think they’re great. Ready to Make a Difference? If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. For information about the recruitment process , please contact Talent Acquisition Partner, Gerd Veierskov, +45 3057 1882 #LI-GV2 #LI-Onsite #LI-GV2 #LI-Onsite All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.