Senior Manager Integrated Customer Supply EMEA

Job description

Job Description : Role Overview: At Huntsman Advanced Materials, we are building a customer-focused, integrated supply chain organization that combines Customer Service and Supply Planning to deliver outstanding service and operational excellence. We are looking for a Senior Manager Integrated Customer Supply EMEA to play a key leadership role in this transformation. This position offers the opportunity to lead a regional team, influence critical business decisions, and drive improvements that directly impact customer satisfaction, supply reliability, and business performance. Working at the crossroads of Commercial, Manufacturing, Logistics, Procurement, and Planning, you will help shape how we serve our customers while developing a high-performing team for the future. We are looking for someone who is an inspiring people leader, thrives in a fast-paced environment, and brings practical supply chain expertise combined with a passion for developing others. Do you think you’re the right fit for this opportunity? Apply today! Role Responsibilities: As a Senior Manager Integrated Customer Supply EMEA , you will be responsible for : Leadership and development of customer supply teams and process delivery execution. Creating an engaging, collaborative, and customer-centric team culture. Managing customer order fulfilment activities and supporting efficient Order-to-Cash execution. Acting as the primary escalation point for customer service and supply-related issues. Ensuring supply plans effectively balance inventory, demand, capacity, and service objectives . Driving customer satisfaction through proactive communication and problem resolution. Partnering closely with Sales, Manufacturing, Logistics, Procurement, Planning, Marketing, and Key Account teams. Supporting business growth by maximizing service performance while managing operational risk. Facilitating alignment and decision-making during supply constraints and escalation situations. Leading continuous improvement initiatives across Customer Service and Order-to-Cash processes. Driving standardization, KPI visibility, automation, and digital supply chain capabilities. Supporting change management and organizational transformation activities. Coaching, developing, and creating growth opportunities for team members. Experience and Competencies: What we are looking for: Master's Degree in Supply Chain , Operations, Engineering, or Business APICS CSCP/CPIM certification 5-10 years' e experience within Supply Planning, Customer Service, Customer Supply, or related Supply Chain function. Proven experience managing customer orders, service delivery, and escalations while ensuring a high level of customer satisfaction. Demonstrated experience balancing demand, supply, inventory, and capacity to achieve service and business objectives Experience leading, developing, and coaching teams while driving engagement, accountability, and performance Experience managing complex customer issues, supply disruptions, and operational risks while maintaining customer confidence and business continuity Experience delivering measurable improvements in customer satisfaction and service performance Experience leading process improvement, automation, or organizational transformation initiatives in a supply chain environment. Experience working in complex stakeholder environments across multiple functions . Experience working in SAP environments. Strong communication and stakeholder management skills. Strong decision-making and escalation management capability. Customer-focused mindset with a commitment to service excellence. What next? If you would like to join an innovative, collaborative and multicultural team, please apply now. Your application will be forwarded to a Talent Acquisition Partner, who will strive to get back to you as soon as they can. We understand that applying for a new job is a big decision and we will work hard to keep you updated and support you along the way. About Us: At Huntsman, we pride ourselves on being a people-oriented organization. We welcome the talent, experience and fresh ideas that employees at all stages of their careers, from interns to seasoned professionals, bring to Huntsman. In return, we offer you the opportunity to become an integral part of a dynamic, industry-leading company, where safety and ethics always come first. Additional Locations: