Senior Manager – Lean & Quality

Service Delivery Manager - F&A - R2R Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at and on LinkedIn , YouTube , X , and Facebook . Job Description Inviting applications for the role of Senior Manager - Lean and Quality We are seeking a Lean and Quality professional to join our team. This role focuses on improving efficiency reducing waste and streamlining processes. The ideal candidate will have deep domain knowledge of Record to Report (R2 R) processes a strong understanding of lean principles excellent project management skills executive presence and significant exposure to technology. Responsibilities: - Work with operations leads vertical leads and clients to design implement and drive value-generating roadmaps or transformation roadmaps (including digital and analytics). - Collaborate with consulting teams solutions teams transition teams training departments operations teams and practice areas to understand and deliver contractual commitments. - Identify process bottlenecks with operation and functional teams; - conduct root cause analysis; - implement process improvements and digital solutions across the organization. - Support aligned teams in their lean journey for continuous improvement by operationalizing the lean approach. - Conduct value stream mapping (VSM) Gemba walks floor walks to identify process improvement opportunities. - Lead Lean Action Workouts and Kaizen events with operations teams and clients. - Create transformation roadmaps for lean initiatives work closely with business leaders for realization. - Deliver Lean Digital projects that improve end-to-end processes driving significant business impact for clients. - Conduct quality awareness sessions and lean training within the organization. - Initiate projects that improve end-to-end processes; - set up measurement systems delivering business impact. - Build a culture of process excellence; - drive productivity through process improvement projects aligned with business initiatives. - Support transition teams in volume analysis; - baseline metrics; - set targets for new processes. - Drive standardization of global best practices within the organization. Qualifications Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance Certifications Certified Financial Analyst (CFA) - SkillabSkillab, Financial Risk Manager (FRM) - LinkedIn LearningLinkedIn Learning Required Skills Banking Capital Markets, Oracle ERP Applications, Performance Testing, Process Standardization, SAP Enterprise Resource Planning (ERP) Language English Language Proficiency - Advanced - C1 Additional Job Location - Job Type Regular Master Skill List - F&A - R2R Remote Type - Office Work Shift - Day Job (India) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.