Senior Manager, Learning and Experience Design

Job description

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. **Role** We are looking for a Senior Manager of Learning and Experience Design to join our team. This is a Remote role, reporting to the Senior Director of GTM Enablement - Shared Services in the GTM Revenue Enablement department. You will lead a high-performing team in designing, developing, and delivering innovative, scalable learning and enablement experiences for Zscaler’s GTM organization. This leader sets the vision, operationalizes processes, and ensures the portfolio fuels measurable impact on GTM OKRs by simplifying, innovating, and standardizing our learning ecosystem. **What you’ll do (Role Expectations)** - Define and evolve LED vision, strategy, and operating model, translating strategy into a prioritized roadmap that drives GTM OKRs while leading, coaching, and developing a cross-functional team to deliver high-quality outcomes at scale - Own intake, scoping, and prioritization cycles, partnering with GTM leadership, SMEs, and cross-functional teams to align on goals and deliver initiatives such as QLPs, onboarding, certifications, and partner enablement - Oversee the entire LXD lifecycle and uphold standards for consistent delivery quality, guiding the creation and governance of engaging, modular, and scalable learning assets - Establish frameworks to measure and evaluate program effectiveness, using evidence-based iteration for continuous improvement - Pilot and operationalize innovative tools and modalities, including AI onboarding, interactive formats, and in-the-flow learning, to enhance engagement and efficiency **Who You Are (Success Profile)** - You thrive in ambiguity, building clarity and momentum in dynamic, fast-evolving environments. - You act like an owner, balancing strategy and hands-on execution with integrity and a strong sense of purpose. - You are a problem-solver, energized by tackling complex challenges and driving impactful solutions. - You are a high-trust collaborator, embracing candid feedback and team achievement above individual ego. - You are a positive force, inspiring progress and resilience with a can-do spirit. **What We’re Looking for (Minimum Qualifications)** - Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving - 7+ years in learning experience design, enablement, or related fields with progressive leadership responsibility, including proven success leading multi-modal programs for B2B/SaaS GTM audiences - Expertise in LXD methodologies and standards, with demonstrated stakeholder management, portfolio prioritization, and program leadership - Proven ability to operationalize design processes, establish templates/standard work, and implement robust measurement frameworks - Familiarity with learning systems (LMS/CMS) and modern LXD toolsets, including comfort evaluating and integrating new tools and AI-enabled capabilities - Strategic thinker and pragmatic operator with a growth mindset who collaborates with candor and influences across levels **What Will Make You Stand Out (Preferred Qualifications)** - Previous experience leading LXD teams in complex environments - Experience using AI to scale learning and content development #LI-Remote #LI-EV1 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $150,500—$215,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits [here](https://www.zscaler.com/candidate-resource-hub). By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. *See more information by clicking on the* [*Know Your Rights: Workplace Discrimination is Illegal*](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) *link.* Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.