Senior Manager, Learning Management System

Job description

This is a hybrid role. Upon agreement between you and your supervisor, you are entitled to a flexible arrangement where you will be able to split your time between working from the office and working remotely. Fresenius Medical Care core values: Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on core values supporting our promise to improve the quality of life of every patient every day. These core values are: We Care. We Connect. We Commit. Your responsibilities: Leadership, Project & Process Management: Lead and manage the global team of Learning Administrators, ensuring effective workload distribution, capability development, and consistent, high-quality service delivery across regions. Plan, prioritize, and oversee multiple concurrent LMS projects, coordinating timelines, resources, risks, and stakeholder expectations. Establish and continuously optimize standardized global processes for LMS administration, support ticket handling, reporting, and user lifecycle management. Provide leadership, coaching, and mentoring to team members, fostering a collaborative, solution-oriented, and high-performance team culture. Ensure consistent application of LMS governance, policies, procedures, and compliance standards across all regions. Work closely with Learning Consultants to translate learning and business requirements into scalable LMS solutions, advising on system capabilities, limitations, and best practices. Monitor, and maintain operational KPIs and dashboards Monitor daily operational performance, review escalated issues, and ensure timely and effective resolution while identifying root causes and improvement opportunities. System, Support & Change Oversight: Provide expert-level technical guidance and escalation support to Learning Administrators on LMS functionalities, workflows, integrations, and system updates. Oversee the onboarding, training, and continuous upskilling of Learning Administrators to ensure consistent knowledge levels and global standards. Manage the triage, prioritization, and routing of end-user support requests via the Helpdesk (e.g. ServiceNow), ensuring transparency and efficiency. Lead and support testing, deployment, and global rollout of LMS enhancements, including user acceptance testing, communication, and change enablement. Partner closely with the Learning Operations Director on strategic LMS decisions, platform roadmap planning, vendor management, and long-term ecosystem evolution. Contribute to continuous improvement projects aimed at system enhancement and process streamlining. Our requirements: 5 + years proven experience in similar area Professional experience in a similar role minimum 3 years; Experience with Learning Management Systems and e-learning minimum 5 years Experience with course authoring software is a plus Working experience in an international multicultural business Project Management experience People leadership experience is a must Excellent communication skills Intercultural savvy Solution focused A solid understanding of the needs of learners in organisations Process oriented Execution skills Advanced Technical knowledge of LMS - Cornerstone is a MUST Fluent in English (minimum C1) Good working knowledge of Microsoft Excel and its various formats (xls, csv) HRIS systems – Basic Knowledge about how to deal with user data related systems in regulatory environments Our offer: Flexible working hours (start between 6:30 a.m. - 10 a.m.) Private medical care in LuxMed, PZU life Insurance (voluntary insurance) Unlimited international travel Insurance (with a global range) Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.) Language courses reimbursement (up to 70% of course reimbursement) Studies reimbursement (up to 50% of study reimbursement) Work abroad possibility (up to 30 days / year) Recommendation programme (2000 PLN or 2500 PLN for successful recommendation) Holiday allowance (up to 1000 PLN / year) Childcare refund (up to 1200 PLN / year) Glasses and contact lenses reimbursement (500 PLN per year) Occasional gifts (e.g. 1st year anniversary gift) Office team building activities and events Employee Assistance Programme