Senior Manager – Operational Resilience & Crisis Management

Job description

Line of Service Advisory Industry/Sector Not Applicable Specialism TRS Consulting Management Level Senior Manager Job Description & Summary About the role Join a growing Crisis and Resilience team helping organisations prepare for, respond to and recover from disruption. As a Senior Manager – Operational Resilience & Crisis Management, you will lead high-profile resilience, crisis management and business continuity engagements, with a particular focus on financial services clients and other regulated organisations. You will work closely with senior stakeholders to strengthen resilience capabilities, navigate regulatory expectations and protect important business services. This role is ideal for someone who enjoys solving complex challenges, building trusted relationships and leading teams to deliver meaningful outcomes. Hybrid working and client-site travel may be required. Key Responsibilities • Lead Operational Resilience, crisis management, business continuity and resilience transformation engagements. • Advise senior stakeholders on resilience strategies, regulatory expectations and preparedness activities. • Design and implement resilience capabilities, including service mapping, impact tolerances, scenario testing and remediation activity. • Support organisations in strengthening crisis management, incident response and business continuity arrangements. • Lead multidisciplinary project teams, overseeing delivery quality, risks, budgets and milestones. • Facilitate workshops, exercises and executive discussions to support informed decision-making. • Build and maintain trusted client relationships while identifying opportunities to grow the practice. • Coach and develop team members, supporting a collaborative, inclusive and high-performing culture. The skills and experience we’re looking for • Strong experience delivering Operational Resilience programmes within financial services or another regulated industry environment. • Experience in business continuity, crisis management, incident response or resilience transformation. • Knowledge of UK Operational Resilience regulations, DORA or related resilience frameworks. • Experience engaging with senior stakeholders and translating complex resilience requirements into practical business solutions. • Ability to manage complex projects, programmes or workstreams across multiple stakeholders. • Experience facilitating workshops, scenario testing, exercises or senior-level discussions. • Strong written and verbal communication skills, including clear reporting and executive-level presentation materials. • Experience leading or developing teams and supporting business development activity. What you’ll receive from us: No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Creativity, Cybersecurity Framework, Cybersecurity Governance, Cybersecurity Risk Management, Cybersecurity Strategy, Cybersecurity Threat Mitigation, Cyber Threat Intelligence, Digital Forensics, Embracing Change, Emotional Regulation, Empathy, Firewall (Network Security), Forensic Investigation, Incident Management, Incident Remediation, Incident Response Plan, Inclusion, Influence, Intellectual Curiosity {+ 23 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date