Senior Manager Operations

Job description

AutoNation is transforming AN USA into a next-generation, digitally enabled, centrally coordinated operating model. The Senior Manager of Operations will serve as one of the core architects of this transformation. This leader will design, operationalize, and own the performance outcomes of new customer and operational workflows across AN USA — from digital retail and credit integration to BDC workflows and vehicle acquisition processes. This role is not about maintaining existing processes. It is about building them from the ground up, refining them through real-world execution, and scaling them across AN USA and ultimately into the Franchise network. You will be part of the core 'brain trust' defining how the future of auto retail operates at scale. What You Will Own: • Architect new end-to-end operating processes • Translate product concepts into executable store-level workflows • Own rollout, adoption, and performance outcomes • Refine processes until stated objectives are achieved • Scale proven models into the broader Franchise network Key Responsibilities 1. Process Architecture & Design • Design zero-to-one operational workflows across sales, credit, BDC integration, WBYC, and vehicle allocation • Provide critical input to Product and Technology teams on operational feasibility and execution design • Represent the voice of the dealer in shaping customer journeys into real store operations 2. Outcome Ownership & Performance Optimization • Own measurable performance outcomes including close rate improvement and productivity gains • Monitor execution in pilot stores and refine processes until objectives are met • Ensure workflows are scalable, cost-effective, and repeatable 3. Pilot Rollout & Field Implementation • Lead in-market rollout of newly designed workflows • Travel to BOS (Dallas) and AN USA stores for discovery, implementation, and oversight • Partner with Head of Change Management and Dealer Performance Managers to co-develop rollout cadence and training playbooks • Provide in-store support to ensure processes are embedded before scaling 4. Franchise Scalability • Adapt proven AN USA processes for Franchise deployment • Anticipate and manage increased complexity in franchise environments 5. Cross-Functional Leadership • Work closely with Product, Technology, Central BDC, AN Finance, Pricing & Inventory, Legal, Compliance, and Corporate teams • Maintain strong written documentation of workflows and process maps • Communicate clearly across stakeholders to align execution Why This Role Matters This role sits at the center of AutoNation’s used car transformation. The Senior Manager of Operations will help define, build, and scale the operating model that enables seamless digital-to-store journeys, higher productivity per store, stronger central coordination, and enterprise scalability. Exciting Benefits and Perks Await You: Competitive compensation and 401k matching Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits. Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.