Senior Manager, Operations Program Strategy

Job description

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Senior Manager, Operations Program Strategy will build and lead the operating system that enables CLEAR’s field organization and Aviation leadership team to execute consistently and scale effectively. You’ll own the standards, program governance, strategic planning, initiatives organization, and change management that connect Central Operations with the field—ensuring programs are ready before launch, priorities stay aligned, and change lands successfully across all Aviation programs. --- ***What you'll do:*** - Drive Central Operations strategic planning and rhythms of business, including OKRs, program management, Monthly Business Reviews, annual planning and budgeting, and cross-functional strategic initiatives - Build and lead CLEAR’s Operations change management and field communications framework, ensuring changes are thoughtfully planned, clearly communicated, appropriately sequenced, and consistently executed across a distributed field organization and leadership team - Define and maintain CLEAR’s field operating standards, including SOPs, role expectations, quality assurance frameworks, and accountability measures across the field organization - Lead program governance for Operations, establishing clear stage gates, readiness criteria, launch requirements, feedback loops, and field intake processes that enable successful execution of new programs and initiatives - Serve as the integration point across Aviation programs, aligning cross-functional stakeholders and sequencing field-facing priorities to create a consistent operating experience and minimize competing demands on field teams ***How you'll measure success:*** - Field adherence to operating standards and quality assurance measures - Program readiness and successful execution of field launches against defined milestones - On-time delivery and progress against Operations OKRs and strategic initiatives - Adoption and execution of operational changes across CLEAR locations ***What you're great at:*** - 6-8+ years of experience in operations, program management, strategy, or a related function within a high-growth, complex, or distributed operating environment - Leading complex, cross-functional programs end-to-end, creating structure from ambiguity and establishing clear owners, milestones, dependencies, and accountability - Building scalable operating processes, standards, and governance that create consistency without slowing down the business - Influencing across functions and levels of an organization through exceptional communication, sound judgment, high EQ, and the ability to drive alignment without direct authority - Managing multiple strategic priorities simultaneously with exceptional organization, attention to detail, and follow-through ***How You'll be Rewarded:*** At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $145,000.00 - $175,000.00, depending on levels of skills and experience. *The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units.* *Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.* *CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.* *We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.* #LI-Onsite