Senior Manager - Operations Risk Management

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Risk Operations Manager is responsible for implementation and compliance with operational risk framework, policies, and procedures, identification, assessment and mitigation of operational risks inherent in the business, monitoring the effectiveness of controls and mitigating actions, reporting and escalating the operational risk incidents and issues, and participating in the operational risk reviews and audits. Governance and Reporting Support the review, enhancement, and periodic maintenance of operational risk management procedures, standards, and risk appetite limits to ensure full alignment with Group Risk Framework requirements. Oversee the implementation and consistent application of operational risk policies, procedures, and risk appetite thresholds across all functional units. Prepare operational risk reports, including risk dashboards, KRI monitoring, trend analysis, thematic insights, and narrative commentaries for quarterly Risk Committee and senior management submissions. Engage, coordinate, and collaborate with Group Risk and other key stakeholders to ensure operational risk processes, methodologies, and tools remain effective, efficient, and up‑to‑date. Risk Assessment and Monitoring Drive and oversee operational risk identification activities, including RCSAs, control assessments, and periodic reviews. Maintain oversight of the enterprise risk and control library, ensuring accuracy, completeness, and timely updates within Prudential’s risk management system. Monitor emerging risks, escalate key concerns to management, and provide expert insights on risk drivers, potential impacts, and required mitigation strategies. Ensure risk indicators, control weaknesses, audit findings, and incident trends are continuously monitored and integrated into the overall risk profile. Assurance Reviews and Controls Testing Lead and execute deep‑dive and assurance reviews to proactively identify vulnerabilities, control gaps, and systemic issues. Provide expert challenge to control owners and stakeholders on the design and operating effectiveness of processes and controls. Drive remediation follow‑through, ensure action plans are clearly defined, track progress, and validate closure. Issues and Incidents Management Drives incident investigation, root cause identification, appropriateness of actions and resolution. Provide continuous guidance, support, and oversight to business units throughout the incident lifecycle, ensuring documentation quality, adherence to standards, and timely reporting. Conduct independent verification of incident details, evidence, risk assessments, and remediation effectiveness. Trigger reassessment of affected controls, validate updated effectiveness ratings, and ensure lessons learned are embedded within the business. Monitor completeness, accuracy, and consistency of incident and issue records across all reporting channels. Risk Culture and Stakeholder Management Design and deliver operational risk training programs, awareness campaigns, and capability‑building initiatives for first‑line teams. Promote a strong risk culture by influencing first‑line behaviors, encouraging proactive risk identification, and reinforcing accountability for risk ownership. Build and maintain strong relationships with business units, serving as a trusted advisor on operational risk matters, process improvements, and best practices. Facilitate cross‑functional collaboration between the Risk function, Compliance, Group, and key business stakeholders. Compliance Ensure that all company policies, procedures, programs and instruction are carried out Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his/her responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his/her department to ensure that all relevant compliance matters are identified and reported. Job Specification Bachelor’s degree in Risk Management, Finance, Accountancy, Industrial Engineering or related field. Preferably certified in relevant risk disciplines such as ORM Certificate, Risk Management for Insurance, FRM or Other equivalent industry-recognized risk certifications. Strong knowledge of enterprise risk frameworks and operational risk management practices. Working understanding of risk taxonomy, risk appetite, RCSA, issues & incidents management standards, and risk culture embedment. Proficient in Microsoft Office applications, with the ability to produce well‑structured reports, analyses, and presentations. Skilled in drafting and reviewing process maps, ensuring clarity, accuracy, and alignment with operational workflows. Capable of developing comprehensive training materials and presentations, and executing enterprise‑wide risk awareness initiatives. Strong analytical and problem‑solving abilities, with the capacity to interpret data, identify root causes, and recommend effective mitigation actions. Solid understanding of risk assessment techniques, tools, and risk mapping methodologies, supporting sound decision‑making and risk evaluation. Effective stakeholder management, able to communicate risk matters clearly and confidently to various levels of the organization. Excellent people‑management and relationship‑building skills, fostering collaboration within the team and across first line stakeholders. Three to five (3–5) years of experience in risk management, quality assurance, audit, or related functions, preferably within the insurance or financial services industry. Hands‑on experience in operational risk processes, including RCSA, incident management, and issue remediation. Exposure to controls testing, process reviews, or audit engagements, with the ability to assess control design and operating effectiveness. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.