Senior Manager, Operations Strategy (AI Enablement)

Job description

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. WHAT YOU'LL DO As Senior Manager, Risk Operation AI Enablement, you will be at the forefront of transforming our risk operations through AI. You will partner with operations, product, and engineering teams to identify, prototype, and deploy AI solutions that drive efficiency, scalability, and proactive risk control. This is a hands-on, high-impact role for whom thrives at the intersection of operational excellence and technical innovation. This role is based in Singapore. RESPONSIBILITIES: - Work with different Operations teams to identify high-impact AI use cases and lead the design and execution of proof-of-concepts (POCs) to validate feasibility and business value. - Collaborate with Engineering to deploy successful AI solutions into production, ensuring robust integration with existing workflows and systems. - Continuously monitor and analyze AI agent performance post go-live, iterating on models and workflows to optimize accuracy, efficiency, and business outcomes. - Rapidly build and iterate on operational AI tools using low-code or no-code platforms, empowering Ops teams to scale solutions with minimal engineering bottlenecks. - Act as the bridge between Operations, Engineering, Data Science, and Compliance, ensuring alignment and effective execution of AI initiatives. - Ensure all AI solutions adhere to regulatory requirements, internal governance standards, and best practices for responsible AI in financial services. - Shape and drive strategic initiatives to uplift risk management, operational efficiency, and customer experience through AI. WHO YOU ARE We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: - Deep operational domain knowledge, especially familiar with operational flows in risk operations, KYC/AML, fraud, or credit risk. - Strong coding skills and hands-on experience with low-code/no-code platforms. - Demonstrated experience in building, deploying, and optimizing AI/ML solutions in production environments. - Excellent stakeholder management, communication, and project leadership skills. - Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science or a related field. Preferred qualifications: - 5+ years of experience in risk management, operations, or technology roles within fintech or financial services, with a proven track record of AI/ML solution delivery. - Experience with building AI solutions in risk management. This job description is designed to attract high-caliber, technically skilled, and operationally savvy leaders who can bridge the gap between risk operations and AI-driven transformation, reflecting both Airwallex’s internal standards and best practices in leading fintechs. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.