Senior Manager, Order Lifecycle Management

Job description

About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! Role and Responsibilities The GBS Order Lifecyle Management Lead will be responsible for leading the day-to-day operational execution of Global Requisition to Receipt delivery across three global sites, with responsibility for meeting regional performance, service quality, and delivery expectations. This role provides single point leadership across handling of all purchasing activities, ensuring standardized, compliant, and efficient global service delivery. This role will lead a global team of professionals to deliver high-quality services to internal stakeholders acro ss the globe. The Order Lifecycle Management Lead oversees the end-to-end transactional and operational procurement processes for the procurement team, which include Purchase Requisition (PR) / Purchase Order and lifecycle management (PO) / Goods Receipt (GR) / Exceptions, Expedite, and Change Orders / Commodity Part Update / MRO item creation activities. They ensure that Copeland purchasing policies and controls are met and resolve discrepancies and exceptions. The Lead partners with various teams within procurement and enterprise leaders to develop data-driven insights focused on improving the overall procurement process. The ideal candidate will have strong business acumen, proven subject matter expertise of Order Lifecycle Management/Requisition to Receipt processes, and related technology knowledge to ensure that all processes including, purchasing, governance, and invoice to pay are efficient, strategic, and aligned with our goals. Accountabilities Global Order Lifecyle management Leadership & Value Case Realization Build, lead, and develop a Global Order Lifecycle Management GBS organization driving operational stability during transition and scaling phases Own and manage the GBS Order Lifecycle Management operating budget, including workforce, third‑party spend, and enablement investments, ensuring alignment to approved business cases, delivery of cost targets, and ongoing value realization Foster a global culture of continuous improvement, accountability, and service excellence Promote a culture of improvement, transparency and collaboration among site leads and business liaisons across geographies Maintain active engagement across GBS locations with regular on‑site presence expected Oversee the identification of trends in which process improvement and cost saving opportunities are available and work towards implementation of new measures Responsible for system reporting and optimizing workflow and determining best practices for the Procurement information management system Manage resources, people and processes efficiently to ensure the day-to-day administration of processes Conduct performance evaluations and appraisals in a consistent, fair, ethical and objective manner to encourage continuous performance improvement Global Service Delivery & Operational Excellence Own global delivery of all end-to-end requisition to receipt transactional and operational services within procurement GBS managing spend of $2B across direct and indirect categories Ensure alignment to global policies, controls, and audit requirements, including segregation of duties and compliance with procurement and financial controls Oversee financial reporting including daily, weekly and monthly reports of operational, financial performance and budget variances Develop and ensure consistent performance against SLAs, KPIs, cost targets, and customer satisfaction goals Lead operational governance, performance reviews, and issue resolution Drive year-over-year improvements in efficiency, cost to serve, cycle time, and quality Process Standardization, Digital Enablement, and Transformation Drive scalable, compliant, and value focused outcomes across the end-to-end requisition to receipt lifecycle by partnering with Procurement, Finance, IT, and Enablement teams Lead global process standardization, simplification, and automation initiatives Drive adoption of digital, analytics, and AI‑enabled capabilities Ensure adherence to standardized end to end process and continuously look for opportunities to improve processes and increase efficiency Oversee end to end PR (purchase requisition) / PO (purchase order and lifecycle management) / GR (goods receipt) / Exceptions, Expedite and Change Orders / Commodity Part Update / MRO item creation activities in an automated/semi-automated work environment including, exception handling of PO’s not processed automatically including communication with external and internal stakeholders on holds Partner with Global Process Owners (GPOs) and Business Functions to quantify and track benefits Support commodity managers in collaborating with suppliers to identify continuous improvement initiatives Strategic Partnership & Cross Functional Alignment Serve as primary GBS interface for Order Lifecycle Management with Business Units, Supply Chain, Finance, and IT Collaborate with functional leadership on strategic initiatives/alignment, investment needs, etc. Support enterprise procurement strategies through scalable GBS execution Partner with IT, Finance and Procurement Enablement teams on requisition to receipt platforms and tools (e.g., Procure to Pay solutions) Partner with Procurement for vendor performance issue resolution and ensure outstanding actions are completed on a timely basis Evaluate requests to deviate from standard processes, and identify opportunities for global alignment Qualifications Required Education and Experience Bachelor's degree in Supply Chain Management, Procurement, Business Administration, Finance, Operations Management, or a related field. 12+ years of progressive experience in Procurement Operations, Procure-to-Pay (P2P), Source-to-Pay (S2P), Requisition-to-Receipt (R2R), Shared Services, or Global Business Services environments. 8+ years of direct experience managing end-to-end Order Lifecycle Management, Requisition-to-Receipt, Purchase Order Management, Purchasing Operations, or Procure-to-Pay processes. 5+ years of people leadership experience, including managing large, geographically dispersed teams and developing leaders. Demonstrated experience leading procurement operations within a global shared services, GBS, SSC, or center-led operating model. Proven track record of leading large-scale process transformation, process standardization, automation, continuous improvement, and digital enablement initiatives. Experience managing operational budgets, service delivery metrics, and business case realization. Experience working with enterprise procurement and ERP platforms such as SAP, Oracle, Ariba, Coupa, or equivalent Procure-to-Pay technologies. Preferred Qualifications 15+ years of overall experience, including leadership of global procurement operations in a multinational organization. Experience supporting annual procurement spend exceeding $1B+ in direct and indirect categories. Experience managing multi-site global operations and leading teams across multiple regions. Strong knowledge of procurement governance, internal controls, compliance requirements, and audit standards. Lean Six Sigma Green Belt/Black Belt, PMP, or other process improvement certifications preferred. Experience driving adoption of analytics, automation, AI-enabled solutions, and workflow optimization tools within procurement operations. Key Competencies Global Procurement Operations Leadership Order Lifecycle Management / Requisition-to-Receipt Expertise Shared Services and GBS Leadership Strategic Thinking and Business Acumen Operational Excellence and Continuous Improvement Stakeholder Management and Executive Presence Team Development and Change Leadership Data Analytics and Performance Management Digital Transformation and Automation Financial and Budget Management Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs . We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.