Senior Manager-Order to Cash Lead

Job description

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture About this Role We are seeking an Order to Cash Lead to oversee end-to-end accounts receivable activities, including invoicing, collections, cash application, accounting, reconciliations and controls. The role is based in Pune and focuses on delivering accurate, timely finance operations while driving continuous improvement, compliance, stakeholder collaboration and service excellence across global finance operations. What you’ll do Lead daily Order to Cash and accounts receivable operations, ensuring activities such as invoicing, collections, cash application, accounting, reconciliations and controls are completed accurately and on time. Work in line with defined operating procedures, policies, SOX, compliance requirements and business partner service level agreements. Collaborate with Global Process Owners, local markets, Finance Operations teams and Finance Business Partners to support sustainable improvements and consistent service delivery Lead and support a team involved in world-class transactional processing and business partner excellence. Drive process improvement initiatives by identifying development needs, analysing performance trends and supporting practical changes that improve quality, controls and operational efficiency. Support month-end, half-year and year-end finance activities, including balance sheet reconciliations and issue resolution Build strong stakeholder relationships and support proactive issue resolution to improve customer and business partner experience Maintain a strong governance and control environment through adherence to Group policies, audit requirements and key control expectations. Who you are You have strong experience in Order to Cash, accounts receivable management and finance operations. You bring sound knowledge of invoicing, collections, cash application, accounting, reconciliations, controls and compliance requirements. You are confident working with global stakeholders, Finance Business Partners and cross-functional teams in a multicultural environment. You have experience leading teams and supporting capability development, performance management and operational delivery. You demonstrate clear communication, stakeholder management, governance, problem-solving and process performance analysis skills. You have working experience with SAP and shared services operations. You hold a degree in Business Administration, Economics, Finance or a related discipline. You have significant experience in Order to Cash or accounts receivable management. Knowledge of Agile methodology would be an advantage. Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's in it for you Opportunity to lead a sizeable finance operations team and contribute to high-quality Order to Cash delivery across a global shared services environment. Exposure to global finance processes, local market stakeholders, Finance Business Partners and wider Finance Operations teams. Scope to influence process improvement, service quality, controls and operational performance across end-to-end accounts receivable activities. A role that supports professional growth in stakeholder management, governance, compliance and continuous improvement. What skills you will learn End-to-end leadership of Order to Cash operations in a global shared services environment. Advanced stakeholder engagement across global process, local market and finance business partner teams. Practical application of SOX, compliance, control frameworks and audit readiness in finance operations. Continuous improvement methods for enhancing process quality, service delivery and operational performance. People leadership skills, including coaching, team development and supporting performance outcomes. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA Follow us on social media LinkedIn: VOIS on LinkedIn Facebook: VOIS on Facebook Instagram: VOIS on Instagram