Senior Manager, Outposts

Job description

**Job Title:** Senior Manager, Outposts **Department:** Chapter Impact **Location:** Remote/Virtual, within the United States **Reports to:** VP of Communities Expansion **Direct Reports:** None **Classification:** Exempt **Position type:** Full-Time Employee ****Anticipated Pay Range at Commencement of Employment:**** $69,000 - $88,000 **Blue Star Families** Blue Star Families is the largest nonprofit dedicated to making military life better for families. Each year, we support over 1.5 million military- and veteran-connected family members through a national network of 300,000+ members and local chapters in communities across the country. Our mission is simple and bold: We make military life awesome for families. We listen, share, partner, and act to deliver evidence-based, data-driven solutions that work for real people. We’re a lifestyle organization, a friend and neighbor, and a trusted partner. Our approach is collaborative, human-centered, and designed with the whole family in mind. A Blue Star Family is one with an immediate family member — a spouse, parent, or child — actively serving in the U.S. Armed Forces, including the Guard and Reserves. These families face unique challenges, including frequent relocations, deployments, career disruptions, and isolation. We respond with research-informed programs that create connection, build resilience, and foster a true sense of belonging. We serve with urgency but build trust over time — because change happens at the speed of trust. Whether we’re driving spouse employment, supporting caregivers, or helping communities welcome military families, we strive for upstream solutions. Who We’re Looking For: - Bold thinkers. Fast movers. Smart collaborators. People who want to build, lead, and drive measurable change — and who care deeply about making an impact that matters. What You’ll Do Here: - Solve complex challenges with data, heart, and humility - Build cross-sector partnerships that get things done - Help military families feel at home wherever they live If you're ready to work in a high-performance, mission-driven environment — and to make life better for those who serve — Blue Star Families is where you belong. As a fully remote organization, we rely on scheduled in-person gatherings to foster alignment, collaboration, and organizational culture. This role requires the ability to travel out of town overnight several times per year for staff offsites, planning retreats, and company-wide events. These gatherings are essential for connection, brainstorming, and staying strategically aligned across teams. Participation is required as a core part of the role. **General Description** Blue Star Families (BSF) is the nation’s largest chapter-based non-profit organization serving military and Veteran families. With more than 450,000members, serving more than 1.5 million military-connected family members each year, we ensure that wherever military and veteran families go, they always feel connected, supported, and empowered to thrive in every community. BSF is expanding its reach into new communities by setting up Outposts throughout the Continental U.S., its territories, and beyond. By partnering with vetted local organizations, Outposts are a way for BSF to more quickly expand its reach into new communities and deliver high-impact, evidence-based programming for military- and veteran-connected families. The Senior Manager of Outposts is responsible for executing and managing Blue Star Families Outposts network. This includes implementing the strategy to increase our reach and depth of programming into new communities. The position will also oversee the day-to-day management of the selected Outposts, third-party organizations responsible for delivering BSF’s mission to strengthen military and veteran families by connecting them with their neighbors to create vibrant communities of mutual support. A successful candidate will be passionate, self-motivated, highly organized, flexible, and able to pivot when necessary. As a fully remote organization, we rely on regular in-person gatherings to fulfill core business functions, including strategic planning, cross-functional collaboration, and culture-building. This role requires the ability to travel overnight several times per year to attend team offsites, leadership sessions, and company-wide events. These events are critical to performing the essential functions of the role, enabling team alignment, effective decision-making, and strong interpersonal connection. Attendance and participation in these gatherings is a non-negotiable component of the position. **Key Job Functions** - Manage the vetting and selection of local organizations to serve as Outpost partners. - In collaboration with the Outposts, support the execution and management of high-quality business strategies and plans, ensuring their alignment with BSF’s short- and long-term objectives. - Work with Outposts and BSF Programs and Digital teams to identify programs, services, and events to be carried out at Outpost locations. - Train and onboard outposts - Collaborate with the BSF Research and Evaluation team on the delivery of national research initiatives (MFLS,, Pulse Checks) and ensure program evaluation practices are implemented by outpost partners. - Collaborate with the Strategic Alliances and Government Relations teams to ensure that community leaders, elected officials, senior military, and other key stakeholders are aware of and engaging with BSF Outposts, resources, and programming. - In partnership with cross-departmental teams, communicate KPIs to help evaluate and track Outpost performance, impact, and progress. - Assist with preparing and monitoring budgets, contracts, and MOUs. - Support Chapter Executive Directors with the management and oversight of Outposts in their service areas. - Manage Outpost marketing, public relations, and social media strategies and materials. - Support expansion into new markets, including outreach, partner development, and launch planning. - Execute annual Outpost goals and strategic initiatives, driving cross-functional alignment across BSF departments to ensure successful delivery. - Contribute to fundraising efforts by supporting proposals, storytelling, and stakeholder engagement to sustain and scale the Outposts program. - Perform other duties as assigned. **Required Experience, Skills, Background** - Bachelor’s Degree in relevant field or commensurate experience. - 4-7 years of progressively responsible work experience in program management and community outreach roles. - Experience in monitoring budgets and reviewing contracts. - Self-motivated with the ability to quickly and easily adapt to changing organizational needs. - Strong communication (written, verbal, and interpersonal) skills. - Excellent organizational and project management skills. - organizational initiatives. - Cultural competence in the military and Veteran space. - Ability to travel out of town overnight several times per year for staff offsites, planning retreats, and company-wide events. These gatherings are essential for connection, brainstorming, and staying strategically aligned across teams. Participation is required as a core part of the role. - Willingness to work evenings, weekends, and holidays as necessary to support key organizational initiatives. - Ability to lift and carry supplies and equipment up to 30 lbs. **Desired Experience, Skills & Background** - Bachelor's degree preferred. - Familiarity with membership-driven organizations. **More About Blue Star Families** Blue Star Families empowers military and Veteran families to thrive by connecting them with their civilian neighbors — both people and organizations — to create strong communities of mutual support. We believe we're all stronger when we take care of one another. Our groundbreaking research is raising the nation's awareness of the unique challenges of military family life. With the help of neighbors across the country, Blue Star Families is overcoming the isolation and alienation of frequent moves, deployments, and reduced support from the government. Our innovative programs are solving specific challenges for military families, including fighting economic insecurity with resources that foster spouse career development, creating family strength with rich family programming, and providing critical peer support for caregivers, whose numbers are only increasing. Blue Star Families is a registered 501(c)(3) nonprofit organization. **EEO Policy** Blue Star Families is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.