Senior Manager - Partnership Marketing - TSE

Job description

Position: Sr. Manager – Partnership Marketing - TSE Department: Corporate Partnerships Reporting Relationship: Reports to the Director of Partnership Marketing Status: Full-Time (Exempt) Position Summary The Partnership Marketing Sr. Manager manages the day-to-day relationships with select Carolina Panthers and Charlotte FC partners, including account management, contract fulfillment, and retention efforts, with the goal of successfully providing our partners with best-in-class service and flawless execution. Primary Responsibilities • Serve as primary contact for all assigned partnership accounts • Responsible for overall day-to-day account management including contract activation and fulfillment, strategic direction, and budget for assigned corporate partners. • Co-create with the customer, and track key performance indicators (KPI’s) for Corporate Partnership relationships • Source and curate data supporting the KPI’s for the quarterly business reviews and throughout the partnership (e.g. one-off infographics) • Position and present customer objectives and data in a platform customized to the audience (e.g. exec summary for the C-Suite) • Manage partnership deliverables (i.e. branding, signage, media, print, promotional, entertainment elements, etc.) to ensure quality standards and that partner expectations are met. • Coordinate the implementation of branding and activations during Panthers games, CLTFC matches and other events including digital signage, in-game features, and fan engagement activations. • Support and review partner activations, including evaluation and approval of promotional programs, rules, artwork, and in-market supporting media. • Initiate and maintain regular contact with client and/or client’s agency, developing strong professional relationships. • Lead quarterly business review meetings with customer stakeholders • Understand and navigate the hierarchy of decision-makers and influencers within Corporate Partner relationships to ensure our value proposition is communicated to all • Develop a deep understanding of your Corporate Partners business (go to market strategy, financials, macroeconomic forces, etc.) and how those impact our customer relationship • Brainstorm and collaborate, on a regular basis, incremental ideas on how to deliver KPI’s to meet customer expectations and provide upsell solutions • Partner with the Corporate Partnership Sales Team member in support of customer renewals and upsells • Provide best-in-class touch point management in preparation for and the following of corporate hospitality and other customer activation events • Other duties as assigned Qualifications and Education Requirements • Bachelor’s degree in relevant field • At least 6 years of relevant work experience • Must be proficient in MS Word, Excel, PowerPoint, and Outlook • Must be willing to work flexible hours, including some nights, and weekends • Must be willing to travel when necessary • Must pass pre-employment screens Skills for Success: • Comfortable serving as the senior point of contact in executive level settings, effectively managing high stakes conversations, presentations, and decision making forums with confidence and authority. • Highly adept at situational and stakeholder aware communication, demonstrating strong judgment in adjusting tone, detail, and approach based on the audience, setting, and business objective. • Develop and maintain courteous, effective and professional working relationships with employees at all levels of the organization as well as with partners and their contacts. • Must be able to follow company policies and procedures. • Must maintain appropriate levels of confidentiality with regard to partner and club matters. • Must be punctual and timely in meeting all requirements of performance, including but not limited to attendance standards and work deadlines and all scheduled meetings. • Proven track record in managing and onboarding long-term, top-tier integrated marketing partnerships • Ability to make sound decisions and exercise independent judgement and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment • Creativity to develop strategic and purpose driven solutions • Excellent proofreading skills and a strong ability to communicate • Excellent organizational skills and attention to detail • Dynamic interpersonal skills and approachable. • Works well under pressure while maintaining a positive attitude • Must be a reliable team player who thrives in a collaborative, fast-paced environment. • Must be able to multi-task while managing time successfully Physical Requirements • Sitting at desk and computer for long periods of time • Prolonged periods of standing and walking • Must be able to lift 15 pounds at a time Work Environment This job operates in a professional office environment (mostly office environment, outside in a stadium facility at times which may include inclement weather conditions). The job may require travel to off-site partnership events. Tepper Sports & Entertainment is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.