Senior Manager, Payroll

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE ROLE Reporting to the Payroll Director within Shared Services, the Payroll Manager oversees the execution of multi-state U.S. and multi-province Canadian payroll functions within Live Nation. The manager oversees a staff of 24 direct and indirect reports, ensuring payroll delivery on a weekly basis with superior customer service in a high-volume environment. WHAT THIS ROLE WILL DO Oversee accurate and timely processing of biweekly, weekly and semi-monthly payrolls that include salaried, hourly, tipped, seasonal and union employees in multiple states in the U.S. and Canada. Lead, mentor and professionally develop payroll team members toward the achievement of department, company and personal goals. Strong performance management background, engaging and comfortable addressing employee performance and goal setting. Strong communication with team to maintain team unity and camaraderie. Create and/or process reports to support executive and local management, Human Resources, Benefits, Risk Management and others as needed. Acts as a payroll representative to service providers working with the Payroll office. Strong understanding and adherence to internal controls and SOX compliance procedures. Able to apply controls for development of processes and procedures of the department. Communicate and resolve issues for Human Resources, Accounting and other departments as needed. Understanding of Change Management best practices in order to communicate and deliver change to continuously improve departmental deliverables. Maintain high levels of Customer Service including response and resolution, as well as develop processes to improve quality of customer service delivered by the department. Maintains high degree of confidentiality and security of payroll information and data files Consistently evaluate payroll processes and engage the team to develop and implement improvements on a continuous basis Manage and ensure timely payroll turnaround times for responses, pay corrections, and reporting Special projects as needed. Minimal travel may be required WHAT THIS PERSON WILL BRING Bachelor’s degree in Business or related field preferred Minimum of 7 years payroll experience and 3 years recent experience as a Payroll Manager in high volume environment CPP certification required Knowledge of payroll systems and report writing experience Knowledge of federal, state and local wage and hour laws, garnishments, payroll tax and regulatory reporting Excellent customer service skills Hands on and willing to step into processes and identify issues or areas for improvement. Experience with time keeping, POS and other payroll related systems. Experience with high volume (10,000 plus employees) payroll department. Experience in a public traded company Multi-state experience that includes California required. Canadian payroll experience preferred. Able to operate within a flexible environment, where ambiguity requires interpretation. Strong communicator, understanding when best to lead and when to follow. Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Strong in Microsoft Office Suite. BENEFITS & PERKS Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs) YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets WEALTH: 401(k) program with company match, Stock Program FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings OTHERS: Volunteer time off, crowdfunding network Live Nation’s policy regarding vaccinations and masking related to a pandemic or other infectious disease control measures, acts of God, health and safety mandates and/or restrictions imposed by applicable local, state or federal governments has evolved over time. Currently, we strongly encourage employees to be fully vaccinated from such infectious diseases for which vaccinations are available. You are expected to follow Live Nation’s health and safety protocols and policies as they change from time to time . EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. #LI-HybridHouston,TX #LI-RW3