Senior Manager, People Operations

Job description

We are the platform turning browsing into shopping . We connect 200 million shoppers with deals they love while boosting local sales for hundreds of top retailers and brands. We help consumers save time and money while making smart shopping decisions, and we support retailers and brands in engaging customers from online research to in-store purchases. Ready to spark your growth with us? WHO WE LOOK FOR 🦄 We are looking for a Senior Manager, People Operations , who will join our People Operations team. The People Operations team creates the systems and processes to maintain a positive employee experience throughout the entire employee lifecycle at Flipp + Shopfully. This functional and strategic team supports the day-to-day needs of global employees while building proactively towards future initiatives and programs to influence the employee lifecycle. The Senior Manager, People Operations will lead the strategy and execution of Flipp + Shopfully’s global People Services function, building a consistent, high-quality employee experience across regions. This role will redefine our service delivery model, leading a globally aligned People Operations team and partnering closely with People Tech to modernize processes through AI, automation, and self-service. This is a highly strategic, hands-on leadership role focused on scaling operational excellence globally. The successful candidate will drive service delivery standards and metrics, oversee global HR compliance execution, enhance documentation and knowledge management practices, and manage key external partners. Success in this role means delivering a seamless employee experience, modernizing our people operations infrastructure, and leading a team energized by transformation. As part of our global hiring process, we kindly ask that resumes/CVs be submitted in English, as it’s our primary business language across teams and regions. WHAT YOU WILL DO 🏄 Global People Services & Operations Lead and evolve our global People Services operating model, delivering a consistent employee experience across the Americas, EU, and future regions. Build and develop a globally aligned People Operations team, enabling scalable support across regions while maintaining local expertise where needed. Partner cross-functionally with People, Payroll, Finance, Legal, IT, and People Tech teams to improve end-to-end employee processes and service delivery. Drive operational excellence through clear service standards, ownership models, and scalable workflows. HR Technology, AI & Automation Partner with People Tech team to shape and execute the People Services technology roadmap, including ticketing, case management, automation, and self-service tools. Identify opportunities to leverage AI and automation to improve efficiency, reduce manual work, and enhance the employee experience. Establish thoughtful standards for AI usage, balancing innovation, quality, privacy, and compliance. Service Delivery & Continuous Improvement Own People Services metrics and SLAs, using data and employee insights to drive continuous improvement. Lead process reviews and operational improvement initiatives to simplify workflows and remove friction across the employee lifecycle. Build scalable documentation and knowledge management practices, including SOPs, FAQs, policies, and self-service resources. Compliance & Risk Management Oversee global HR compliance operations, including employment records, reporting requirements, and multi-jurisdictional process adherence. Partner with Legal and external vendors to ensure policies and practices remain compliant and scalable as we grow globally. Leadership & Stakeholder Management Lead, coach, and develop a distributed People Operations team, fostering a culture of accountability, collaboration, and continuous learning. Support organizational growth initiatives, including vendor management, process integration, and M&A-related People Operations work where needed. WHAT YOU WILL NEED 🪄 5+ years of progressive People Operations / HR Shared Services experience, including 3+ years leading and developing teams of HR professionals or specialists. Demonstrated experience leading People Operations across multiple regions or jurisdictions Hands-on experience leading HR technology transformation, including at least one of: implementing Jira Service Management / ServiceNow / equivalent HR case management, deploying AI/chatbot solutions for employee inquiries, or large-scale automation of HR processes. Strong working knowledge of HRIS systems, payroll administration, and the broader HR tech ecosystem. Track record of designing and operationalizing SLAs, KPIs, and service quality metrics for an HR or shared services function. Solid working knowledge of HR compliance and employment standards across at least two jurisdictions (Canadian and/or EU strongly preferred). 👉 At our company, we value diversity and actively encourage it — we believe a variety of perspectives and backgrounds makes us stronger. We focus on potential rather than on having a “perfect” CV. If this role excites you and you believe you could grow into it — even if you don’t tick every single box in the requirements — we’d love to hear from you! NICE TO HAVE 🎆 Experience designing or scaling a tiered service delivery model (Tier 1 / Tier 2 specialist structure), whether from HR, IT, or another shared services function. Experience operating in a scale-up or high-growth tech environment. Familiarity with knowledge management platforms and content design best practices. Experience supporting M&A integration from a People Ops lens. Working proficiency in a second language relevant to Flipp + Shopfully’s EU footprint. WHAT YOU WILL FIND AT SHOPFULLY 🤗 🌎 An opportunity to thrive in a rapidly scaling multinational company 🕶️ A vibrant, informal, and inclusive work environment 🧠 We champion autonomy, flexibility, and a hybrid work model, empowering you to own your work 📚 Access to learning opportunities and regular feedback sessions 🍓 Enjoy our central, modern offices featuring fresh snacks, coffee (including vegan options!), and ergonomic setups 🎉 Engage in meaningful team events: offsites, happy hours, company parties and celebrations that unite us beyond daily tasks 💻We provide all the necessary equipment for you to work effectively and set up your workspace, wherever you are 🧰 Benefit from additional country-specific advantages based on local contracts and practices WHO WE ARE 💜 We’re a team of 450 people (and counting!), from 30 different nationalities. We’re on a mission to innovate, and we believe the key to that is seeing the world through a variety of perspectives. That’s why building a more diverse team, as well as bringing in even more talent, is so important for us. TO FEEL AT HOME 🛋️ IN SHOPFULLY YOU NEED 🎯 Progress Over Perfection : We move forward. Always. In a fast-moving world, speed with purpose beats certainty without action. Momentum matters—not for its own sake, but because it drives results. Clarity Through Transparency : We bring each other along. We work in teams, not silos. Transparency gives context, and context enables action. That means we share decisions early, publish work in progress, and document outcomes so others can learn, move faster, and build better. Learn Loudly : We grow by doing and by daring. Big bets unlock big breakthroughs. But real innovation demands risk, and risk always carries the possibility of failure. That’s not a flaw. It’s the price of ambition. Challenge with Empathy : We speak up, even when it’s hard—because candor shows care, and leads to better outcomes. Listening deeply is how we grow. Disagreeing openly is how we build trust. Always Build Better: We are builders—of products, systems, and ideas. But more than that, we are builders of better. Better has no finish line. It’s a mindset. * Affiliates shall mean any entity that directly or indirectly controls, is controlled by or is under common control with ShopFully SpA and its Affiliates’ subsidiaries, meaning any entity which is directly or indirectly controlled by the Affiliates.