Senior Manager, People Operations APAC

Job description

Job Description: Role Summary The Senior Manager, People Operations APAC leads the delivery of People Operations services across the Asia Pacific region, ensuring consistent, compliant, and employee-focused experience throughout the employee lifecycle. This role partners closely with HR, finance/payroll, HR technology, and business leaders to drive operational excellence, service delivery performance, process standardization, technology adoption, and continuous improvement across the region. The position also leads a team of People Operations professionals supporting multiple APAC countries within a global operating model (e.g., CHN, JPN, IND, AUS, THA, TWN, HKG, SGP, NZL, IDN, KOR, MYS, VNM) Key Responsibilities Drive the design, development, sustainment, and continuous improvement of People Operations function in APAC in partnership with global People Operations teams for consistency and aligned governance. Lead People Operations service delivery across APAC, ensuring high-quality support for employees, managers, and HR partners. Oversee employee lifecycle processes including onboarding, job changes, leave administration, organizational changes, and offboarding - aligned with global systems and standards. Manage HR inquiry and case management operations (Tier 0-2), ensuring timely and effective resolution of employee and manager requests. Ensure compliance with labor regulations, company policies, data privacy requirements, and operational controls across the region. Monitor service delivery metrics, operational performance, and employee feedback to drive continuous improvement. Build strong partnerships with HR business partners, centers of excellence, payroll, finance, IT, legal, and business leaders. Lead, coach, and develop a high-performing regional People Operations team. Key Capabilities Service Delivery Excellence - Ability to lead scalable HR operations that balance quality, responsiveness, compliance, and employee experience. Regional People Leadership – Can effectively lead teams and operations across multiple countries, cultures, and regulatory environments. Continuous Improvement – Process orientation and ability to improve operational efficiency and drive sustainable service improvements. Data & Operational Insight - Uses metrics and analytics to identify trends, manage performance, and build a story to support decision-making. Stakeholder Partnership - Builds trusted relationships across HR, business leadership, finance, payroll, and functional teams to achieve shared objectives. Compliance & Risk Management - Maintains strong operational governance while ensuring compliance with legal and regulatory requirements. Job Requirements: Required Qualifications Bachelor’s degree in human resources, Business Administration, or a related field. 8+ years of experience in HR operations, shared services, people operations, or related HR fields. Experience leading people and teams in a regional/multi-country environment. Strong knowledge of employee lifecycle administration and HR service delivery processes. Strong communication and stakeholder management skills. Familiarity with setup and functioning of core HR systems, preferably Workday. Experience managing service-level performance, operational controls, and process governance. English fluency (C1). Preferred Qualifications Experience supporting multiple countries across Asia Pacific. Operating in multinational organizations with 5,000+ employees. Experience with ServiceNow HRSD or similar case management platforms. Facilitation / leadership of kaizen, lean or process excellence. Implementation of automation, workflow optimization, and digital HR solutions. Experience supporting organizational change, acquisitions, or large-scale business transformations. Other major regional language proficiency (e.g., Chinese, Japanese, Hindi, Thai, Indonesian/Malay, Korean) Work Environment Operates within a global People Operations organization supporting employees across APAC. Works closely with regional and global stakeholders across HR, finance/payroll, HR Technology, and business functions. Up to 25% travel within APAC, to Brea, CA and participation in other global initiatives may be required. High-visibility role with significant impact on employee experience, operational performance, and service delivery outcomes. Operating Company: Kerr Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.