Senior Manager, People Products and Systems

Job description

About The Position The Senior Manager, People Products and Systems designs, builds, and continuously improves the products, processes, and data systems that power KIPP Foundation's talent strategy. This role is responsible for transforming complex talent work into simple, scalable experiences for KIPP Foundation staff. The Senior Manager owns a portfolio of talent products across the employee lifecycle, including tools, templates, workflows, dashboards, documentation, and operating processes. They partner closely with the People Operations, Data and Analytics, and Marketing and Communications teams to ensure talent systems are intuitive, data-driven, and consistently executed across the organization. The ideal candidate is an exceptional systems thinker who enjoys bringing order to complexity. They are equally comfortable designing new processes, analyzing data, documenting workflows, facilitating stakeholder conversations, and improving products based on user feedback. Responsibilities Product Management Own the lifecycle of multiple Development and Management Cycle products such as Core Skills Rubric and related toolkits, from discovery through implementation and continuous improvement. Translate organizational strategy into practical tools, templates, dashboards, workflows, and resources. Gather user feedback and analyze usage data to prioritize product improvements that allow for user friendliness and impact. Define product requirements and partner across teams to deliver high-quality solutions. Maintain a product roadmap that balances strategic priorities with operational needs. Process Design & Continuous Improvement Design, document, and continuously improve talent processes that increase consistency, efficiency, and user experience. Build repeatable systems that reduce complexity and enable high-quality execution across the organization. Identify bottlenecks, root causes, and opportunities for automation or simplification. Ensure processes align with organizational operating norms and integrate effectively with adjacent systems. Data & Insights Develop and maintain reliable data systems that support talent decisions. Partner with stakeholders to define meaningful success metrics and dashboards. Monitor data quality and establish processes that ensure accuracy and consistency. Translate quantitative and qualitative data into actionable insights that inform strategic decisions. Project & Change Management Lead cross-functional implementation of new products and processes. Create project plans, monitor milestones, and proactively manage risks. Develop communications, training, and implementation resources that support adoption. Build stakeholder investment through thoughtful change management. Knowledge Management Create and maintain clear documentation for products, systems, and processes. Ensure institutional knowledge is organized, accessible, and continuously updated. Establish standards for documentation, version control, and process ownership. Skills and Mindsets Mission and Student Focus : Demonstrates passion and commitment to KIPP’s mission and possesses the desire and ability to uphold KIPP’s core values (Focus on Excellent Results, Collective Impact, and Courageous Action) Self Management: Demonstrated record of co-creating ambitious goals with their managers – and driving toward desired outcomes; Effectively monitors progress toward goals for multiple workstreams; Leverages understanding of an organization’s operating model, structure, and core operational process to effectively drive work to achieve goals; effectively works through direct reports and peers to follow through on commitments, ensuring others do the same Continuous Learning: Engages in the work of personal development at work, knowing that personal development is ongoing and vital to their personal and professional success; hold themself accountable to evolving, growing, learning, and unlearning in ways that improve results for students, adults, and the larger community. Process Management: Able to build and align goals and project plans with organization priorities; leverages relevant organizational processes and systems to execute work; can build and maintain knowledge management systems; effectively develops and codifies processes to ensure efficiency, alignment with organizational processes, and to improve work quality. Problem Solving : Generates solutions outside of their direct work and shrinks problems to solve independently. Shows initiative in generating and recommending ideas and solutions within their own workstreams. Anticipates risks and develops proactive solutions that support their team. Collaboration: Leads successful stakeholder management, accounting for varied perspectives when gathering feedback. Builds coalition by prioritizing end-user experiences. Builds trusting relationships and effective communications. Able to identify and remove barriers to working across teams. Experience and Qualifications 5+ years of work experience and results with creating and implementing talent processes and tools, especially in the development, performance management, and employee recognition. Experience in the K-12 sector is strongly preferred, but not mandatory Experience providing services at an organization with national reach and working with teammates across multiple time zones Microsoft Office Experience (Word, Excel, PowerPoint) Work Conditions Travel: up to 10% (3-4 times per year) Full, exempt role Location It is preferred, but not mandatory for this role to be based out of a KIPP Foundation office. This role has the option of working from a remote office full-time. KIPP Foundation offices are in NYC and Chicago. Compensation and Benefits In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, and relevant experience. The salary range for this position is $104,000-123,500. In addition, KIPP Foundation provides a variety of benefits to employees, including: 25 holidays for + 18 days additional flexible PTO days (flexible PTO increases to 23 days for years 3 and 4 and to 28 days for years 5+). 100% paid parental leave 100% coverage of the premium for employee and 75% for employee + family’s medical/dental/vision plans. Wellness benefits such as fitness reimbursements, discounted tickets to theme parks/attractions, backup care support for children and adults/elders, and our employee assistance program Finance Security benefits include such as a 401K retirement plan with 4% match, employer-sponsored legal plans, life/disability insurance, and flexible spending accounts KIPP Foundation embraces the opportunity to build a workforce that reflects the diversity of the students and communities with whom we work and the world that’s around them. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. About the Organization KIPP Public Schools is a national network of tuition-free public charter schools that prepares students with the skills and confidence to create the future they want for themselves, their communities, and us all. We are a network of 279 schools, nearly 16,500 educators, and nearly 210,000 students and alumni. Our mission : Together with families and communities, we create joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world. Our vision : Every child grows up free to create the future they want for themselves and their communities. The KIPP Foundation is a nonprofit organization that supports KIPP public charter schools across the country. The KIPP Foundation helps to develop outstanding educators to lead KIPP schools; provides tools and resources for excellent teaching and learning; promotes innovation; and facilitates the exchange of insights and ideas across KIPP and other public schools and organizations. About Our Values: Excellent Results for Students : We value results over effort and know that our work is not finished until all students thrive. We maintain high expectations for self, team, and students. We drive outcomes by operating with agility, removing barriers, differentiating support, and prioritizing student-centered solutions—especially for those at the margins. Collective Impact : We are one team. We win together. We embody a one-team mindset by working collaboratively across teams, aligning goals, and leveraging the strengths of all teammates. We build trust-based relationships and ensure inclusive decision-making by engaging those closest to the work. We provide clarity through simple, repeatable systems and goals that enable transformational outcomes. Courageous Action: Our belief in what we can achieve is unwavering, fueling our optimism and commitment to overcome any challenge. We demonstrate an unwavering belief in students' potential and a commitment to addressing systemic inequities. We approach challenges with resilience, a solutions-focused mindset, and adaptability. We foster a psychologically safe environment centered on trust and accountability where feedback is encouraged. We leverage data to reflect on progress, own setbacks, celebrate successes, and continuously improve to maximize impact.