Senior Manager, People Resolutions

Job description

**ABOUT VEG** In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We’ve done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong. We’re rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That’s where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families. VEG is a 2025 and 2026 certified Great Place to Work®. **THE JOB** **At VEG, we find a way to say YES**—and for People Resolutions, that means finding a fair and thoughtful path forward when workplace concerns are complex or sensitive. As Senior Manager, People Resolutions you’ll lead VEG's workplace investigations program and ensure an equitable, consistent, and people-first approach to resolving complex workplace concerns. Providing strategic oversight of the People Resolutions Partners and function, you’ll enable equitable outcomes across the organization. Reporting to the Senior Director of People Experience, you’ll oversee the centralized People Resolutions team, triage employee relations concerns, and determine the appropriate ownership of investigations between People Business Partners (PBPs) and People Resolutions Partners based on complexity, risk, and business impact. The Senior Manager also personally conducts highly complex, sensitive, or high-risk investigations while coaching and developing their team to ensure investigative excellence. In addition to investigations, the Sr. Director of People Experience will train and develop programs around workplace accommodations to ensure a consistent, equitable and compliant process for all workplace accommodations. You’ll partner closely with Sr Director of People Experience, PBPs, Labor Relations, Legal, Operations, and other People Team Centers of Excellence (COEs) to identify organizational trends, strengthen leader capability, mitigate risk, and continuously improve the VEGgie experience. Through data, partnership, and thoughtful program design, you'll help ensure our investigation practices are consistent, scalable, legally sound, and aligned with VEG's culture and values. **WHAT YOU’LL DO** - **People Resolutions Leadership:** Lead, coach, and develop the centralized People Resolutions Partner team, setting clear expectations and ensuring consistent, high-quality support across VEG. - **Investigations and Case Governance:** Own VEG’s workplace investigations program and the standards, playbooks, and workflows that support it. Oversee case intake, prioritization, and assignment based on complexity, sensitivity, and organizational risk. - **Complex Employee Relations:** Lead highly sensitive or enterprise-level investigations and advise leaders, PBPs, Labor Relations, Legal, and VQ partners on performance, corrective action, workplace conflict, accommodations, policy interpretation, and employment risk. - **Accommodations and Case Governance:** Own VEG’s accommodation program and the standards, playbooks, and workflows that support it. Oversee case intake, prioritization, and assignment. - **Quality, Compliance, and Risk:** Review investigation findings, recommendations, and documentation for quality, consistency, and objectivity. Partner with Legal, Labor Relations, Compliance, and other Centers of Excellence to ensure practices align with company policy and applicable employment laws. - **Workforce Insights and Operational Excellence:** Use case data, hotline reports, accommodations, and engagement feedback to identify recurring themes and root causes. Build reporting and metrics that improve timeliness, quality, outcomes, and organizational decision-making. - **Leader Capability and Workplace Culture:** Partner across People Experience and Operations to strengthen leader capability, improve workplace culture, and reduce preventable risk through training, policies, proactive programs, and sustainable action plans for hospitals requiring additional support. **WHAT YOU NEED** - Bachelor’s degree in a related field or equivalent experience, with 8+ years of progressive experience in Employee Relations, Labor Relations, Human Resources Business Partnering, Employment Law, or a related People function. - 5+ years of experience leading complex, sensitive workplace investigations involving harassment, discrimination, retaliation, ethics concerns, leadership conduct, and other high-risk employee relations matters. - Experience leading and developing high-performing teams and building or improving employee relations programs, investigation practices, policies, and operational workflows. - Strong knowledge of employment law, workplace investigations, accommodations, and employee relations practices, with the judgment to balance compassion, fairness, business needs, and organizational risk while maintaining confidentiality and objectivity. - Strong communication and partnership skills, with the ability to build trust, influence decisions, and engage inclusively with frontline VEGgies, hospital and market leaders, VQ partners, and executives. - Highly organized, analytical, and adaptable, with the ability to manage competing priorities, use workforce insights to recommend solutions, and approach new challenges with urgency, curiosity, and ownership in a fast-growing environment. **WHO YOU ARE** - Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives - Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments - Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results - Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge **HOW WE INVEST IN YOU** - Competitive Compensation Including a base salary of $112,000 - $190,000 (depending on experience & location) + bonus + benefits. - Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling - Paid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families - Unlimited PTO to use for vacation or sick days—however you need it! - Generous employee referral program, so our awesome people can bring in more awesome people. - And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you’re hungry and free lunches twice a week!! - Company laptop and a monthly cell phone reimbursement **BETTER TOGETHER: WHY IN-PERSON MATTERS AT VEG HQ** Our hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results—all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station. **DEI** At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.