Senior Manager, Practice Insights & AI

Job description

Based in any U.S. office, the Senior Manager, Practice Insights & Operations Transformation will be responsible for leading strategic business transformation initiatives that enhance practice management and operational excellence across the firm. Acting as an internal consultant and trusted advisor to the practice management team, this role will drive cross-functional and cross-office projects that deliver measurable improvements in performance, efficiency, and client service. A core focus of this role is leveraging strategic data analysis to identify opportunities, solve complex business challenges, and guide decision-making. Based in any U.S. office, the Senior Manager, Practice Insights & AI will lead strategic business transformation initiatives that enhance practice management and operational excellence across the firm. A key focus is understanding how AI is changing the way legal work is delivered and identifying opportunities to strengthen how the firm works and serves clients. Acting as an internal consultant and trusted advisor to the practice management team, this role will drive cross-functional and cross-office projects that deliver measurable improvements in performance, efficiency, and client service. A core focus of this role is leveraging strategic data analysis, including the impact of emerging technologies such as AI, to identify opportunities, solve complex business challenges, and guide decision-making. This role will collaborate with attorneys, practice managers, and internal stakeholders to align priorities with day-to-day operations, implement change initiatives, and assess their impact through data-driven insights and performance metrics. The role will join a growing team collectively responsible for supporting practice leaders in the management of their groups including Professional Development, Marketing & Client Development, Knowledge Management, Communications, Recruiting, Diversity, Career and Alumni Services, Technology, Human Resources, and Office Administration. This role reports to the Chief Legal Operations Officer. **Responsibilities include:** - Partner with practice management leadership and internal stakeholders to solve business challenges, refine organizational processes, and advance the strategic and operational priorities. - Partner with practice management to lead transformation initiatives from strategy through execution, including initiatives that help the firm adapt how it works in response to AI and other emerging technologies. - Analyze how AI and emerging technologies are influencing legal service delivery, and translate those insights into opportunities to improve how the firm works, serves clients, and grows. - Collaborate with the Chief Legal Operations Officer and firm leadership to define, develop, and drive the transformation roadmap—ensuring clear objectives, milestones, and outcomes that align change efforts with strategic goals and competitive positioning. - Support the Chief Legal Operations Officer and practice management leadership in optimizing organizational structures, resource allocation, and efforts to modernize business and legal operations and processes. - Design and implement frameworks to track performance and measure the impact of transformation initiatives. - Support practice leaders in annual strategic planning and special projects related to operations. - Conduct analysis to identify growth opportunities and anticipate potential risks, providing actionable insights to firm and practice leaders. - Partner with practice managers to implement strategic initiatives and support the execution of change management priorities. - Serve as a trusted advisor and thought partner to the Chief Legal Operations Officer, ensuring alignment across priorities and providing insights to help inform decision-making. - Build strong relationships with practice leaders, attorneys, and other internal stakeholders to promote cross-functional and cross-office collaboration. - Serve as a central point of coordination for key initiatives, facilitating the successful adoption of new processes and cultural changes across the firm. - Identify opportunities for innovation and process improvement to enhance the efficiency and effectiveness of business and legal operations. - Monitor industry trends, including developments in AI and emerging technologies, and continuously build knowledge of the broader legal market to inform transformation roadmaps and deliver insights that keep the firm aligned with evolving client and market demands. **Qualifications:** - Commitment to confidentiality, professionalism, and Gibson Dunn’s values of excellence, collaboration, and innovation. - Ability to handle confidential and sensitive information with the appropriate discretion. - Exceptional communication, facilitation, and interpersonal skills, with the ability to collaborate effectively across levels and functions. - Exhibit high degree of initiative and critical-thinking skills in exercising independent judgment and making decisions in managing multiple priorities in a fast-paced, deadline-driven, detail-oriented work environment. - Creative thinker who is open to considering multiple approaches to issues and collaborating with other leaders to develop and execute plans. - Demonstrated ability to manage multiple complex projects and competing priorities in a dynamic, fast-paced environment. - Excellent organizational skills, including the ability to work concurrently on a variety of projects with changing priorities with meticulous attention to detail. - Highly motivated, strategic focus and ability to understand and support Firm goals, services, culture and strategy in order to present self and the Firm in a positive, professional manner. - Understands and stays up to date on current legal market trends, news, and innovations, including developments in AI and emerging technologies. - Interest in and awareness of how AI and emerging technologies are shaping the delivery of legal services. - Familiarity with legal project management concepts as they relate to how legal services are delivered and managed. - Ability to work independently to solve problems relating to both technical issues and situations involving the coordination of, and collaboration with, attorneys, non-attorney staff and various administrative departments. **Experience:** - Minimum 5-7 years’ experience at a law firm and/ or professional services organization in similar role. - Proven track record in project management, practice management, legal project management, business development, or legal operations. - Experience with legal project management preferred. - Interest in applying AI and emerging technologies to legal service delivery. - MBA, or equivalent preferred; bachelor’s degree required. *Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.* *Compensation & Benefits:* *The annual compensation range for this position is $250,000 - $290,000. The salary offered within this range will depend upon qualifications and other operational considerations.* *Benefits offered for this position include health care; retirement benefits; paid days off, including sick time, and vacation time; parental leave; basic life insurance; Flexible Spending Accounts; as well as discretionary, performance-based bonuses.* ***The application window will close on Tuesday, November 17, 2026.*** ***#LI-Hybrid*** *______* *For technical difficulties with our online application, please contact us at **[staffrecruiting@gibsondunn.com](mailto:staffrecruiting@gibsondunn.com)**. Our recruiting support team will respond as soon as possible.* *______* *Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities. We strive to ensure an inclusive and accessible hiring experience. The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations. If you require a reasonable accommodation to complete an application, participate in an interview, or otherwise take part in the recruitment process, please contact us at [recruiting-accommodations@gibsondunn.com](mailto:recruiting-accommodations@gibsondunn.com).* ***Please note,** this is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process. Inquiries about the status of an application or other non-accommodation matter will not receive a response.*