Senior Manager, Quality Assurance

sgs

Richardson, TX, United States · Richardson · United States

Posted May 5, 2026

Full-time
On-site
Management, General Administration and Support Functions
Mid-Senior Level

Job description

Company Description We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description The Senior Manager, Quality Assurance has direct accountability for the quality performance and compliance of SGS Cosmetics and Personal Care NAM , by leading the quality assurance department and team members for all NAM Cosmetics & Personal Care sites. This individual will partner with the business units and each site’s leadership team to set the expectations and vision for the quality system, standards and performance. Ensure compliance with protocols, federal regulations, industry guidelines and company procedures. Focuses on continuous improvement in the quality of the overall operational business unit. Establish and implement a Quality System Roadmap for Cosmetics & Personal Care, NAM with an associated gap assessment and remediation / continuous improvement plan Build a Quality Assurance team capable of supporting the current and future business needs meeting both internal and external compliance / regulatory requirements Develop and administer a risk-based GCP audit program for domestic and global clinical trials. Manages QA systems functions at the multi-site level. Oversee the planning, and execution ofaudits for external vendors including , but not limited to CROs, laboratories, clinical sites, as well as studies, and study documentation such as TMFs and CRFs. Review audit agendas, audit reports and audit responses within defined timelines. Actively leverage audit outcomes/trends to achieve sustained improvement in clinical trial conduct and reporting while championing the highest standards of compliance. Support business by overseeing management of quality Incidents and relevant actions. Establish, implement and report key performance metrics for the GCP/GLP audit program in support of periodic Quality Management Reviews. Development of new tools, Quality Initiatives and Quality Plans with implementation in matrix organizations. Has responsibility and authority for assuring the SGS Quality System is implemented, maintained and continuously improved. Ensures the SGS Quality System meets accreditation and certification requirements. Responsible for ensuring that Quality Assurance (QA) employees have attended all required training and are fully trained to perform his/her specific job functions. Oversees QA staff monitoring for on-site and off-site CRO services. Assists in hosting Sponsor and regulatory monitoring visit and works with the clinic to ensure documents are ready for sponsor monitors. Oversees and works with various departments in responding to CAPAs from Sponsor and Regulatory Audits and oversees the internal CAPA and Deviation procedures. Annual review of all policies, standard operating procedures, and work instructions. Ensures regulatory readiness at all times Coach cross-functional process improvement teams. Qualifications Bachelors Degree (preferably in a scientific field) Minimum 5 years related experience in a regulatory environment Knowledge of requirements for clinical studies for topical drug products Supervisory experience (5+ years preferred) Working knowledge of Good Clinical Practices (GCP) Experience with running clinical studies CCRA certification desired but not required Works well in a team environment and is able to maintain professional behavior. Demonstrate communication and collaboration skills with an ability to manage and influence stakeholders in a matrix environment effectively Well organized with a sense of responsibility for project and time management. Ability to handle multiple competing priorities through effective resource management. Ability to maintain confidentiality and flexibility. Travel can be up to 15% and some might be international Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time. If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.