Senior Manager - Quality Assurance (Hard goods)

Job description

The Manager – Quality Assurance will lead global product safety, compliance, and quality control operations; oversee compliance across key worldwide markets (US, EU, and Asia) for diverse product categories; and act as the primary technical contact for key global clients. Additionally, the manager will standardize inspection protocols, embed QA standards early in the product lifecycle, and manage factory-level systems to safeguard brand reputation. About us Li & Fung is a global leader in consumer goods sourcing and end-to-end supply chain solutions. We empower brands and retailers by delivering commercial and operational excellence across every stage of the product lifecycle. For over a century, innovation and creativity have continued to drive our business. Connecting bright minds and crowdsourcing ideas, using design thinking, collaborative workspaces and rapid prototyping are just some of the ways we innovate at Li & Fung every day. Today, we responsibly managing supply chains for high volume, time sensitive goods worldwide. Our end‑to‑end services include product design, raw‑material sourcing, production, quality assurance and logistics across apparel, footwear, accessories and household products. Our aspiration is to deliver value in global supply chains by living our values around people, partners and planet. Guided by Humility, Entrepreneurship and Family, we focus on commercial performance that respects people and the environment. We are looking for an experienced and proactive Manager – Quality Assurance to join us! Here is what you need to know about this role: Global Compliance & Regulatory Leadership Direct Market Compliance: Direct product safety and chemical compliance across US, EU, and Asia markets (REACH, EN 71, CPSIA, Prop 65). Emerging Regulations: Implement protocols for new international regulations (e.g., EUTR/EUDR timber compliance) with factories and clients. Account Management & Technical Leadership Primary Technical Contact: Manage client-specific quality mandates as the primary technical liaison for key global accounts. Inspection & Project Reviews: Lead weekly quality reviews for all upcoming product inspections. QC Standardization & Factory Quality Systems Protocol Standardization: Design and deploy standardized product inspection protocols across all operating countries. Factory Quality Management Plans (QMP): Enforce factory-level QMPs and early production control points from inception. Early-Stage QA & Problem Solving Design & Sample Reviews: Evaluate early designs and sample prototypes to provide risk feedback prior to mass production. Production Problem-Solving: Drive immediate troubleshooting and technical conflict resolution for active production issues. Complaint Investigation & Recalls: Lead Root Cause Analysis (RCA) on customer complaints and manage product call-outs or recalls. You might be a good fit if you have/are … Bachelor’s degree in Quality Management, Engineering, Industrial Technology, or a related discipline. Minimum 8–10 years of progressive QA/QC experience in consumer goods, with at least 3–5 years in a managerial or team leadership role. Solid technical expertise across home accessories and electrical or battery-driven products. Comprehensive working knowledge of European product safety and chemical compliance standards (e.g., EU REACH, EN 71, CPSIA, Prop 65, EUTR/EUDR). Proven experience in early-stage pre-development QA, including product risk assessments, prototype/sample evaluations, patent checks, and factory QMPs. Proficiency in Root Cause Analysis (RCA), active production troubleshooting, and customer complaint/recall management. Excellent cross-border communication skills to collaborate effectively with merchandising teams, factory vendors, and overseas regional QC staff. If this sounds like you, Apply Now! #lftrading #lifung It’s alright if this is not what you are looking for! You can also join us on LF Talent Network by clicking HERE . We will contact you when the right job opportunity comes up! As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work. Li & Fung may use AI-supported tools to assist with the processing and review of job applications. These tools may be used to summarize candidate information and assess application materials against role-related criteria for recruitment purposes. Any AI-generated output is used solely to support the review process. Final hiring decisions are made by authorized HR personnel and hiring managers. If you have any questions about our use of AI-supported tools in the recruitment process, please contact our recruitment team. (Data collected will be used for recruitment purposes only.)