Senior Manager, Relationship Managers (MidMarket) at intercom | AI Job Board

Job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.

We’re looking for a sales leader to build, scale, and evolve a team of Mid-Market Relationship Managers. This role is ideal for someone who excels at developing high-performing, experienced account managers and relationship sellers, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.

You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer. Your main objective is to own and drive the performance of the mid-market customer segment, with accountability for growth, retention, and long-term customer value.

What will I be doing?

Lead and develop an AI-fluent RM team

Hire, onboard, and coach Relationship Managers across the MidMarket segment
Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth.
Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve
Inspire high standards of performance, accountability, and customer focus

Own the business and deliver results

Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation
Establish strong forecasting discipline, deal inspection, and operational rigor at scale
Ensure consistent CRM hygiene and adherence to sales process and methodology
Balance near-term execution with long-term team development and business health
Lead multi-threaded expansion strategies across accounts

Enable modern, value-based and technical selling

Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin
Build business cases for AI adoption tied to efficiency, cost savings, and growth
Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives
Raise the bar on technical credibility and commercial rigor across the team
Identify and unlock cross-sell and expansion opportunities
Drive larger, strategic renewals and upsell motions

Partner cross-functionally and shape the org

Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes
Surface customer insights related to AI adoption, objections, and success patterns
Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves
Navigate complex buying groups and stakeholder alignment

What skills do I need?

Required

4 years Sales Management experience
Experience selling SaaS solutions in a quota-carrying environment
Experience managing and developing revenue-owning individual contributors
Strong coaching and talent development skills, particularly with experience managing mid-market or commercial account executives / relationship managers
Demonstrated ability to forecast, inspect deals, and operate with rigor at scale
Comfort leading teams through change in a fast-moving environment

Nice to have

Experience in Small Business, Scale, or Commercial sales motions
Exposure to selling technical or AI-enabled products
Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)
Experience helping customers adopt new technology

Bonus skills & attributes

Enjoy building and scaling teams while maintaining high standards
Are excited about AI and motivated to help others understand its real-world value
Balance empathy with accountability and operational discipline
Translate complexity into clarity for customers and internal partners
Like partnering cross-functionally to improve how the business sells and serves customers

*Proof of eligibility to work in the United States is required.

The OTE range for this role is targeted at $344,000 - $411,000 for the SF Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements.

Learn more about working at Fin and the benefits we offer at fin.ai/careers.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.