Senior Manager, Release & Program Management

Job description

About Us: Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team. Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position. The Opportunity – Senior Manager, Release & Program Management (Remote - USA / CANADA) We’re looking for a Senior Manager, Release & Program Management to evolve and mature Wrapbook’s release management function and ongoing program. This role spans release management (including UAT), program management, and product operations to ensure the way we align, build, and launch is predictable, coordinated, and continuously improving. This role sits within Wrapbook’s Product and Design organization and reports directly to the Chief Product Officer. As a player-coach, you’ll manage a small team of Technical Program Managers, QA testers, and be Wrapbook’s release manager. You’ll be responsible for execution, process improvement, and implementing the tools and frameworks that help us scale. You’ll not only lead releases and the TPM team, but also raise the bar for how Wrapbook works together. Your impact will be felt in more predictable and trusted ways of working, better cross-functional alignment, and no surprises for our partners—because they’ll know exactly what we’re doing and why. You’ll also oversee the program management of key customer accounts, serving as a single point of coordination across Engineering, Product, and Design. By working closely with Client Ops and Sales, you’ll ensure that customers’ early experiences with Wrapbook meet their needs and delight them along the way. Always advocate for the customer (internal and external), ensuring our programs and releases deliver not only predictability but also delightful experiences that solve real-world problems. If you’re passionate about maturing processes while leaning into to bias for action, aligning cross-functional teams, and leading through both strategy and action, this role is for you. What you'll do: - Be Wrapbook’s Release Manager: Directly manage Wrapbook’s release process, ensuring predictability, quality, and alignment across Engineering, Product, and Design (EPD), along with Client Ops and GTM. Partner with project leads on QA to ensure testing processes, release readiness, and quality standards are consistently met. - Lead as a Player-Coach: Manage and mentor a team of Technical Program Managers while remaining hands-on in release management and key programs. Set a high bar for execution, communication, and collaboration, and hold the team accountable to meeting that standard. Foster a culture of accountability and inclusion where TPMs can do their best work. - Drive Clear Communication & Foster Alignment: Establish and model impeccable cross-department communication, ensuring updates, risks, and decisions are conveyed with clarity and consistency. Act as a connector across business, product and technical teams, creating alignment on roles, responsibilities, and readiness for every stage of build and launch. Prepare release notes so that our cross-functional partners experience no surprises—because we’ve over-communicated, and they fully understand what we’re doing and why. - Measure and Improve Impact: Define how we measure release success, evaluate outcomes, and use insights to refine future launches. - Drive Program Execution: Partner with EPD leaders to identify where Technical Program Managers can add the most value—whether by driving key strategic initiatives, coordinating complex cross-group work, or ensuring execution against business-critical priorities. - Support Key Accounts: Oversee program management for critical customer accounts, coordinating across Engineering, Product, and Design, and partnering with Client Ops and Sales to deliver delightful early customer experiences. - Continuously Improve: Identify bottlenecks, streamline workflows, and strengthen how Wrapbook aligns, builds, and launches. You'll be measured not by the number of processes you introduce, but by the tangible impact your improvements have on predictability, efficiency, and stakeholder confidence. - Champion AI-Powered Ways of Working: Model and promote AI fluency across the TPM team, QA process, and EPD org. Leverage agentic workflows, AI-assisted tooling, and automation to increase throughput, reduce manual coordination overhead, and accelerate release cycles. Help the team identify where AI can replace repetitive process work so they can focus on higher-leverage problems. What you'll have: - 5+ years of leadership experience in Release Management, Program Management, QA and/or Product Operations within SaaS organizations, with a proven ability to set clear expectations, hold teams accountable, and maintain a consistently high bar for impact. - Demonstrated success as a player-coach—balancing team leadership with hands-on ownership of key initiatives. - Strong track record of executing complex, cross-functional programs from alignment through launch. - Experience evolving and improving processes that deliver measurable outcomes, not just adding steps. - Exceptional communication and facilitation skills, with a proven ability to bridge departments, ensure transparency, and keep stakeholders aligned. - A high bar for performance, with the ability to raise team standards and coach individuals to achieve their best work. - Experience with program management and incident management tools (e.g., Linear, PagerDuty). - A bias for action in fast-paced, ambiguous environments. - Customer obsession. - AI fluency and a growth mindset toward agentic workflows — comfort using AI tools (e.g., Claude, Copilot, or Cursor) to accelerate research, synthesis, communication, and execution, and a demonstrated ability to identify where automation can meaningfully improve team output. Why Join Us At Wrapbook, creativity meets technology — and not just in the product. In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include: - Unlimited Paid Time Off - Work from anywhere in Canada and USA - Health and Dental benefits - Up to $1,500 USD/ $2,025 CAD towards IT set up for your home - Up to 2% matching RRSP / 401K - Learning and Development opportunities - Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service Our Pledge to Fostering an Inclusive and Safe Workplace: Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation. Apply Now Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly! #LI-Remote