Senior Manager, Revenue Operations

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Revenue Operations based in United States.** This is a strategic Revenue Operations leadership role focused on optimizing CRM systems, Quote-to-Cash processes, and revenue technology across a global SaaS environment. You will shape the roadmap for Salesforce and supporting platforms, driving scalable improvements in automation, architecture, governance, and user experience. The role partners closely with Sales, Finance, IT, Marketing, Customer Success, Product Operations, and Revenue Strategy to improve how teams operate and collaborate. You will lead initiatives that simplify the full Quote-to-Cash lifecycle, improve data flow, and strengthen operational visibility without directly owning pipeline or revenue KPIs. The position also provides an opportunity to identify and implement AI and automation solutions that improve efficiency, forecasting, and decision-making. As a senior cross-functional leader, you will translate business needs into practical systems and process improvements while guiding change management and adoption. The ideal candidate combines deep Salesforce expertise, strong SaaS revenue knowledge, structured project leadership, and the ability to influence stakeholders in a fast-paced, matrixed environment. ### Accountabilities - Own the vision and roadmap for Salesforce, Salesforce CPQ, and supporting revenue technology, driving improvements in process efficiency, automation, scalability, governance, and user experience. - Partner with IT, Sales, Finance, Marketing, and other stakeholders to design, prioritize, and deliver system enhancements and integrations aligned with go-to-market strategies. - Improve CRM architecture, data governance, system performance, and user adoption while maintaining high standards of data quality across global teams. - Collaborate with Revenue Strategy and Analytics teams to ensure systems support accurate forecasting, segmentation, reporting, and performance insights. - Evaluate and optimize the end-to-end Quote-to-Cash (Q2C) lifecycle, including lead management, quoting, contracting, billing, and renewals, to improve speed, accuracy, visibility, and operational efficiency. - Partner with Finance, Legal, and Product Operations to align pricing, packaging, order management, and related workflows across the revenue lifecycle. - Lead process improvement and automation initiatives that reduce manual work and improve data flow between Salesforce, CPQ, billing, and Enterprise Resource Planning (ERP) systems. - Support system architecture and integration initiatives that enable seamless handoffs between Go-to-Market (GTM), Finance, Customer Success, and other business functions. - Act as a key operational partner to Revenue Strategy, supporting strategic projects, analytics enablement, and business transformation initiatives. - Translate business requirements into actionable system and process improvements while ensuring solutions are scalable and aligned with organizational priorities. - Lead change management and organizational readiness activities associated with new tools, workflows, systems, and go-to-market models. - Develop operational playbooks, documentation, training materials, and enablement programs to support consistent adoption of processes and technologies. - Oversee planning and execution of system-related projects using structured project management practices and tools such as Jira and Confluence. - Identify opportunities to apply AI and automation technologies, including Salesforce Einstein, N8N, Gong, and ChatGPT integrations, to improve forecasting, productivity, efficiency, and decision support. - Partner with IT teams and external vendors to evaluate and implement technologies that enhance Sales and Revenue Operations capabilities. - Monitor system performance and user feedback to proactively identify opportunities for optimization and continuous improvement. - Lead cross-functional initiatives effectively without direct ownership of business KPIs, influencing stakeholders and coordinating execution across multiple teams. ### **Requirements** - Bring at least 5 years of experience in Revenue Operations, Sales Operations, Business Systems, or a closely related field, including at least 2 years in a leadership capacity. - Demonstrate deep expertise in Salesforce administration and optimization, including Salesforce CPQ and integrations with ERP and billing platforms. - Have a proven track record of leading system enhancement initiatives, process improvement programs, and cross-functional operational projects. - Possess a strong understanding of Quote-to-Cash (Q2C) processes, sales lifecycle management, and Software-as-a-Service (SaaS) revenue models. - Demonstrate strong knowledge of SaaS subscription and recurring revenue business models. - Have experience translating complex business requirements into scalable technology, process, and systems solutions. - Demonstrate excellent communication, collaboration, and stakeholder management skills, with the ability to work effectively across Sales, Finance, IT, Marketing, Product, and Customer Success. - Be experienced in leading cross-functional initiatives where success depends on influence, alignment, and execution rather than direct ownership of business metrics. - Experience with Salesforce Enterprise Territory Management (ETM) is preferred. - Familiarity with Jira, Confluence, and structured project management methodologies is preferred. - Exposure to AI and automation tools supporting Sales or Revenue Operations is preferred, along with a demonstrated willingness to apply emerging technologies to business challenges. - Demonstrate strong analytical and problem-solving abilities, with the capacity to balance strategic priorities with hands-on operational execution. - Be comfortable working in fast-paced, matrixed environments involving multiple stakeholders, evolving priorities, and complex organizational structures. - Demonstrate an AI-forward mindset and willingness to use AI technologies to improve efficiency, solve business problems, contribute innovative solutions, and continuously develop knowledge of emerging tools and practices. ### **Benefits** - Competitive compensation package with eligibility for performance-based bonuses. - Paid time off and paid parental leave. - Medical insurance options that vary by location. - Life and disability insurance coverage. - Flexible and supportive work environment, with the role offered remotely. - Opportunities to work on strategic Revenue Operations, CRM, Quote-to-Cash, AI, and automation initiatives within a global SaaS environment. - Access to employee resource groups supported by senior and executive leadership. - Inclusive workplace culture focused on diversity, equity, and inclusion. - Opportunities for professional growth through exposure to emerging technologies, cross-functional initiatives, and business transformation programs.