Senior Manager, Risk Operations Strategy

Job description

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. About the team The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally. What you'll do As Senior Manager, Risk Operation Strategy, you will play a pivotal role in shaping Airwallex’s global risk management approach. You will work with the data scientists team to leverage advanced data analytics to uncover anomalies not detected by existing alerts or models, and drive enhancements to our risk controls. You’ll lead proactive risk assessments across multiple risk types and products, identifying critical control gaps and driving end-to-end closure plans. This role requires managing and delivering complex, cross-functional risk projects in partnership with Product, Engineering, Risk and Compliance teams. This hybrid role is based in San Francisco, CA RESPONSIBILITIES: - Find anomalies not detected by existing alerts or models through large-scale data analysis, and drive the enhancement of risk controls. - Lead proactive risk assessments across risk types and products to identify critical control gaps and drive end-to-end closure plans. - Manage and deliver complex, cross-functional risk projects, ensuring alignment and execution with key stakeholders. - Develop and implement strategies to uplift operational efficiency, leveraging AI and automation. - Prepare and present divisional performance updates, project progress, and risk insights to senior leadership. - Handle special projects and deep dives on emerging risk issues, providing actionable recommendations to leadership. WHO YOU ARE We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have but are not mandatory. Minimum qualifications: - Strong risk domain knowledge (e.g., fraud, credit, financial crime, operational risk). - Adequate product knowledge in payments, issuing, or lending. - Strong data analytics skills, such as experience with SQL, Python, Databricks, or BI tools. Experience with using analysis tools to identify abnormal patterns - Strong consulting skills, including problem solving and project management. - Proven ability to work collaboratively across functions and cultures. - Excellent written and verbal communication skills. Preferred qualifications: - 5+ years of experience in risk management, operations strategy, or management consulting within fintech, financial services, or high-growth technology environments. - Proficient in data analysis on large scale data set, experience in modeling or machine learning is a plus - Experience leading cross-functional teams and projects. - Bachelor’s degree or above; advanced degree is a plus. - Experience in Risk management is advantageous. - Self-starter with a strong sense of ownership and accountability for delivering key outcomes. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.